TB
Thabisile B
Active since Sep 2016
22
Reviews
0
Industries
Reviews
22 reviews1 month ago
ABSA DOES NOT CARE FOR ITS CLIENTS, IT CARES ABOUT MAKING BIG PROFITS
I now know that big corporations really focus on making high profits at the expense of clients. I have been struggling with their Car Insurance Branch/Department, Absaidirect, from the day of the accident 29 July 2024. I had to pay exorbitant fees to an attorney to try to push them from April 2025, went to the Ombudsman and had the Ombuds doing nothing except acting as a messenger with a slant towards pushing Absaidirect instructions to me, doing back and forth wasting time and then asking that I and Absaidirect talk directly. There was no investigation process thus no proposals or suggestions for resolving my issue. After the inspection of the car on 15 October 2025 where we were advised by Toyota Richards Bay to take the car and lock it in the garage as it was a driving hazard that could cause bad accidents as the chassis they had had welded by the Service Provider, Marvic Panelbeaters, was cracking and that section would never be straight in any wheel alignment. If it were not for the fact that the attorney recorded the whole conversation on 15 October 2025, they would have forced me to take the car to another Panelbeater, knowing very well what was said as their representative was there. When they instructed me to take the car to other Panelbeaters, my attorney explained the findings of the assessment and the fact that he recorded everything. It was after that that the car was write off around 3 December 2025. They continued with their debit order after I cancelled on 15 November 2025, in December and January. Mind you, the car had already been declared a write off. I AM TOO FATIGUED OF THEIR FINANCIAL ABUSE MAKING ME PAY FOR A CAR, INSTALMENT AND THEIR PREMIUM, UP TO NOW AS THEY FIRST DELAYED PAYING FOR IT AND THEN FETCHING IT AS THE ATTORNEY DEMANDED CONSIDERING THE STRUGGLE TO REACH DEACLARING THE CAR A WRITE OFF, ILLTREATMENT, BEING **** TO, BEING HARRASSED WITH TERRIBLE ************ AT THE BEGINNING SO I COULD GIVE UP, AND PSYCHOLOGICAL TRAUMA THAT EVEN LANDED ME IN A HOSPITAL IN 2025. AS OF NOW, THE CAR IS IN THEIR HANDS BUT THEY HAVE NOT PAID TOYOTA FINANCIAL SERVICES THE SETTLEMENT AMOUNT BECAUSE THEY WANT ME TO SIGN AND AGREEMENT OF LOSS ON THE 'THEN VALUE OF THE CAR"-JULY 2024 WITHOUT FACTORING IN OTHER EXPENSES I INCURED AND THE FACT THAT I COULD NOT USE THE CAR FREELY AFTER TOYOTA RICHARDS BAY FOUND FAULTS ON 21 NOVEMBER 2024 WHEN I TOOK IT FOR INSPECTION AS I WAS DISSATISFIED THAT THE CAR WAS NOT MADE A WRITE-OFF, AND ADVISED ME TO KEEP THE CAR IN THE GARAGE AND ONLY DRIVE IT IN AN EMERGENCY SO ABSAIDIRECT DO NOT PASS THE BLAME ON ME IF AN ACCIDENT HAPPENS. MIND YOUR THEIR INSPECTION WITH ANOTHER TOYOTA BRANCH SAID THE CAR WAS IN PERFECT CONDITION. I AM STILL PAYING INSTALMENTS AFTER THEY DECLARED IT A WRITE OFF, AND EVEN THIS MONTH WHEREAS THE CAR IS WITH THEM ALREADY. Toyota Financial Services clearly stated that they are not involved in the AGREEMENT OF LOSS between Absaidirect and I. I am already using another attorney just to get them finalising PAYMENT TO ME, but big organisations in RSA have an upper hand even with Statutory Bodies. Maybe having courts only would be best. After seeing the headline "Absa Group delivered solid financial performance for the full year, achieving a 12% increase in headline earnings." it was confirmed to me that what I always suspected is true. and they made sure they start attending to the car was towards the financial year end. Maybe to make more profits and have people getting bonusses for saving the company at the expense of the client they will delay my payment to get me fatigued so I ignore all other expenses I have incurred from July 2024, including Car Tracker cancellation, the recent deduction was taken from me yesterday, and give up so they pay me for the car only as if the accident recently happened. For me it is not just Absaidirect, it is ABSA as a whole. I wish Banks would not be Insurance Companies as they have many departments to collect profits for them, and easily de***** the client. Is this how I benefit as a BLACK PERSON from B_BBEE as per assertion by our politicians, even the President? Having powerful companies robbing us of the few cents we have so people get bonusses in millions? And have them show neither remorse nor care for clients? Then creating Statutory Bodies all over that have no TEETH? Lebogang Motloga from Loss Adjusting Department is now handling my case at Absaidirect and after bombarding me with emails, she has not responded to the attorney's email showing some extra expenses above the value of the car. Even the guy responsible for settling the car, forwarded my request to her, NO RESPONSE. CAN SOMEONE HELP? WHERE IS OUR GOVERNMENT IN ALL OF THIS?
159 replies
1 month ago
DESPICABLE HARRASSMENT AND ABUSE BY REAMAX MARINE, RICHARDS BAY- LATE OCTOBER TO VACATING END OF JANUARY TO DATE FOR REFUND OF DEPOSIT
Remax Marine has abused me from the time I started rented a property through them towards the end of October 2025. I could not talk through the Estate Agent as she was playing hide and sick, BUT the company just connects you to their Maintenance Department for property repairs and faults found during ingoing inspection. Their inspector treated me like a nonentity, deciding what the Landlord would repair and what she would not and did not give me the same list. So the landlord was immovable, she stuck by this lady's list. Without inspection the said Inspector compiled a list of what was repaired, and no matter how much I contested it she was not moving. You know, when you pay rental above R12500, you never expect to be treated like dirt. The Principal never interferes to correct the relevant employees. My experience was so terrible that I told them that their ill-treatment is pushing me out of the property. It was like pouring water on a duck. The bone of contention was mainly outstanding repairs and repairs of thing we found out as we used the property, like leaking kitchen sinks where we had to use basins inside, as the guy who assisted the landlord with repairs, so-called "contractor" indicated it was wear and tear, so the pipes needed total overhauling. I cannot recount the many breaches of contract by the Property Manager/Landlord. THey are so harsh you feel like you are staying gratis, paying just above R12500 rental I ended approaching the attorney so as to submit early cancellation of Lease Agreement due to the Landord/Remax Marine as Property Manager. It was really intollerable. I am just giving a summary here and I will just some quote content extracted from the Attorney's letter of Notice of Early Cancellation: "The cancellation is occasion by, inter alia, the landlord’s failure to attend to and remedy material defects identified during and after the entrance (ingoing) inspection, despite these defects having been recorded and brought to the landlord or his/her agent. The landlord’s continued failure to remedy these defects within a reasonable period of time despite demand constitutes a repudiation and/or material breach of the lease agreement and has materially affected our client’s use and enjoyment of the premises. Despite allowing a reasonable opportunity for the defects to be addressed, the majority of them remain unresolved. In light of the above, our client hereby exercises her statutory right to cancel the agreement. For the avoidance of doubt: 1. This is not a cancellation for convenience. 2. No cancellation penalty is payable whether in terms of the lease agreement, section 14 of the Consumer Protection Act, or its regulations. 3. Our client shall remain liable only for rental and any due and payable utilities up to the effective cancellation date. Any attempt to levy cancellation penalties or to withhold the deposit on that basis will be resisted, and our client reserves the right to pursue appropriate relief, including through the Rental Housing Tribunal or a competent court." But they are continuing with their dirty tricks charging me for Placement whereas the Landlord/Property Manager, Remax breached the contract, and they found the tenant immediately, retaining the cleaning deposit whereas we left the house ***** and span, better than when we entered it. Anyway we kept it clean asif it is ours during ours stay. On occupation we did not complain that it was not cleaned for our moving in as our occupation was an emergency. We cleaned it ouselves, that is with my daughter and my grandkids, even areas which lacked attention like most windows and we were with the Inspector for moving out, now they are retaining R800 cleaning fee I paid. Worst of all they are making me pay for a toilet seat cover I found loose in the Main-en-Suite and cracked at its back such that I had to be cautious to clean it at the back, now they say that wrecked thing was broken by me. Despite my many attempts to have them correct all these things they want to refund me about R3000 instead of about R12900. Had I seen their reviews before moving in I would not have used Remax Marine, Richards Bay. Apparently they make profit out of mistreating and illtreating people And my experience now in our country RSA, is that companies care less about the treatment of customers/clients well and fairly because Statutory Bodies regulating them have no teeth, or they take their side, That includes Ombudsman, PPRA in this case. Why should they worry instead of wearing you out so you give up if the following is in the PPRA's statements. "Please take note of the following: This complaint initiates an investigation that could lead to the institution of disciplinary proceedings against the respondent Property Practitioner. The PPRA does not have the authority to, inter alia: order the estate agent to reimburse, or pay damages to, the complainant; or cancel, interpret or enforce a contract; or prevent an eviction; or order any party to do, or to refrain from carrying out, any action; or stop or intervene in any civil proceedings instituted against the complainant; or resolve labour disputes. So, how does complaining help? I HAVE FOUND MANY SOUTH AFRICAN STATUTORY BODIES TO FAVOUR THE "POWERFUL ORGANISATION", NOT THE GRASSROOT CUSTOMERS, I have pesonal experience with most of them. They play you together with the company/organisation, and worse for financial insitutions like Banks and Insurance companies. And even for them to move about deposit refund I remined them around 20 February, having vacated on 31 January 2026. This is painful, but when you check the Laws like, in this instance, Rental Housing Act, they protect the Landlord/Service Provider, and say less about what happens if it is the Landlord who breaches the contract. What recourse does the tenant have. PLEASE HELP!!!! THIS IS DAYLIGHT *******!!!!
0 replies
2 months ago
Indescribable Horrible Unbearable Demeaning Treatment by Remax-Marine, Richards bay
Remax Marine Richards Bay has made me decide to never use any of Remax Marine Estate Agency anywhere in South Africa. Having been a landlord from 2004, it was the first time that I became a tenant and rented property through them. I expected to be treated the way I treated tenants, whether I used an Estate Agent or leased out myself. I have never experienced such abusive service! They make you feel like a hobo who is accommodated freely in the residential property you occupy, whilst paying an exorbitant rental. • Areas needing repairs identified during the ingoing inspection are done selectively. • Even those you emphasise as important, for an example, leaking kitchen sinks causing water damage on the shelf. Instead you are played around and abused by their maintenance department, and your Estate Agent disappears from the picture. Forced by their abusive behaviour I used an attorney to inform them I was really moving out as they ignored me. • The attorney stated that I should not be penalised because it is Remax and the landlord that caused 1. After fighting for the deposit refund this week and today, through their internet form, the 21st day after vacating, they sent me a statement today charging me for • cleaning we thoroughly did. • And the toliet seat cover I found broken due to wear and tear. • They had even **** to the attorney that I did not return the air-conditioner remote control (which I returned voluntarily to avoid being charged later for a dysfunctional aircon with no service certificate-having seen their being sly) , which I returned and signed for. I had to fight to have them agreeing it was with them. They rejected the account details I sent by email on 11 February when there was no communication from them even through the attorney as I still used him. But seemingly he was no longer effective as per my mandate, but becoming lenient towards Remax. The landlord's "contractor" was supposed to do repairs on 16 December 2025 as that was "the only day he was available." To avoid being an excuse for not doing repairs, knowing their modus operandi of ducking and diving whilst fighting you, I left the spare keys at the office on 15 December and repairs were never done on the 16 December 2025 (and I knew because the so-called contractor is fully employed and could only help them between 16h00-18h00 on weekdays and on Saturdays, and no contractor works on a holiday) . No repairs were done on the said date. They kept the spare keys and did not return them to us. and no repairs were done after 16 December 2025, and I fetched the spare keys around 22 January as we desperately needed the spare keys in preparation for moving out then. I am leaving out detail of abuse by this Estate Agency especially through its maintenance department you find yourself dealing with instead of the Estate Agent. They are skilled in treating you like an ******** nonentity, and an unlearned person who has never seen the face of a Professor, who also has no exposure to Realty. I give them 100% for that. the Principal hardly solve problems, e.g. she disciplined us together with her employee on Whatsapp when I was 'gatvol' of being abused by their responsible inspector. Apparently they must find a way of not refunding you the full deposit, despite them having breached the lease agreement in thte renete property, I am a very patient and accommodating person but by Mid-December it felt like I had stayed years tollerating ill-treatment And our laws only seem to only allow landlords to punish the tenant, and there is no recourse for a tenant who has been at the receiving end of injustice from the landlord and Estate Agent. The perpetrator, as usual, always wins and the VICTIM suffers, esp. under big organisations and corporations. I have first hand experience in other fields.
0 replies
5 months ago
MOTOR INDUSTRY OMBUDSMAN IS A WASTE OF TAXPAYERS' MONEY TO SERVE THE CORPORATE WORLD
In 2023 I had a case submitted for our Toyota Corolla through Scorpion, the Ombudsman's office referred me back to the insurer, IWYZE. Cynthia Maremane was handling that case, and Khanyisile Ntuli also featured. The insurer ended up enforcing what it originally wanted to do, so complaining to the Ombuds office was just a waste of time. In May 2025 I submitted a complaint after struggling with Absaidirect from November 2024, and I was responded to on 22 May 2025 by Tshireletso with the REFERENCE NUMBER: 0066329, acknowledging receipt of my submission. On 15 July 2025 I received communication from Cynthia Maremane. I am now using an attorney out of exhaustion with back and forth from both Absaidirect and the Ombudsman. There is no sign that the Ombudsman read through my submission, as they are pressuring me to go through the same processes I had already exhausted with Absaidirect. On 16 September my attorneys were excluded from the communication in which I was told to liaise directly with the insurer to avoid delays, a trick Absaidirect had played earlier on trying to convince me to deal with them directly as attorneys' busy schedules might delay my case. Mind you, I stated that: the insurer had misled me several times and did not comply with acceptable standards of customer treatment. From the latest assessment done on 15 October at the request of Absaidirect the relevant Toyota Dealer told me to park the in the garage as it was greatly hazardous, the chassis area welded had cracked, was rusted and the car would never achieve proper wheel alignment. MIND YOU WE USED IT SPARINGLY AFTER BEING WARNED OUT MY OWN INSPECTION (PAID FOR BY ME) IN NOVEMBER 2024 FOUND A LOT OF PROBLEMS AND IWAS ADVISED TO KEEEP IT IN THE GARAGE SO I DO NOT GET BLAMED IF AN ACCIDENT HAPPENS. ABSAIDIRCET'S INSPECTION IN ANOTHER TOYOTA DEALER REPORTED THAT EVERYTHING WAS IN GOOD ORDER. From taking the car from the Marvic Panelbeaters in Richards Bay, who had also attended to the TOYOTA COROLLA IN 2023 on 12 November 2025 the TOYOTA HILUX HAS REGISTERED ABOUT 3000KM because we used it in case of emergency. EFFECTIVELY I HAVE BEEN WITHOUT THE CAR FROM THE DATE OF THE ACCIDENT, 29 JULY 2024. My experience with the Short Term Ombudsmen, including for Banking, is that IT SERVES THE INTERESTS OF BIG COMPANIES/ORGANISATIONS INSTEAD OF VULNERABLE PEOPLE. THE ONE IN THE SUBJECT IS THE WORST AS I HAVE THE SAME EXPERIENCE FOR BOTH CASES NOW. You get referred back to the insurer. And Absaidirect is not prepared to pay me the retail cover as at 29 July 2025, they still want to repair the car. EVEN AFTER SUGGESTING THAT THEY TAKE IT,M REPAIR IT AND SELL IT THEMSELVES IF THEY FEEL IT IS REPARABLE. There has been 3 inspections already and the last one revealed more and we were already feeling everything when the car was driven. I do not see the importance of the Ombudsman, except wasting time and delaying the process so the customer can give up and yield to the impositions of the Insurer, they know lawyers are expensive for grassroots as big corporation employees are funded by the organisation, not personally financially liable. AND ONE LEARNS FROM THE G****VINE THAT THE MOTOR INDUSTRY THRIVES ON MAKING PROFITS THROUGH DISSERVICE TO THE COSTOMERS, AS PEOPLE TRY TO MAKE YOU UNDERSTAND THE ACTIONS OF INSURERS AND THE OMBUDSMAN.
0 replies
27 months ago
IMPERSONAL AND UNCARING NEDBANK ABOUT ITS CLIENTS.
Since 26 December I have been trying to transfer money from my Platinum Investment to my Gold Cheque account in vain. T NEDBANK REIMBURSES ME INTEREST. I have had many bad experiences about Nedbank. Worse still they never respond to Hellopeter complaints. BUT THIS TIME I AM SHORT OF WORDS FROM 26 DECEMBER 2023 I HAVE BEEN TRYING TO TRANSFER MY MONEY FROM MY PLATINJM INVEST ACCOUNT TO NO AVAIL UP TO TODAY.. AFTER LONG ENGAGEMENTS AND INVESTIGATIONS, IT WAS FOUND THAT MY ACCOUNT IS UNDER A CLUB ACCOUNT I SIGNED OUT OF YEARS AGO. I AM NO LONGER A MEMBER OF THAT CLUB AND I HAVE TRIED SEVERAL TIMES TO HAVE IT REMOVED FROM MY PROFILE. BUT IT HAS STAYED UP TO NOW. HOW DOES A PERSONAL ACCOUNT BECOME A CLUB ACCOUNT OUT OFTHE BLUE? I HAVE HAD TO LOAN AROUND R40000 FROM MY CAPITEC BANK ACCESS FACILITY AND THAT BEARS INTEREST. I COULD NOT EVEN PAY NEDBANK CREDIT CARD THE WAY I ALWAYS DO. WHOSE CREDIT REPORT WILL BE TARNISHED? I WANT NEDBANK TO REIMBURSE ME FOR THE INTEREST ON THE LOAN I NEVER NEEDED. AS OF TODAY I NEED MY MONEY AND I CAN NO LONGER KEEP LOANING. I HAVE BEEN WAITING FOR A CALL FROM RICJARDS BAY IMBO BRANCH SINCE AS THE MANAGER COULD NOT GET THE PERSON RESPONSIBLE FOR DELINKING THE ACCOUNT YESTERDAY. I AM.FINANCIALLY IN CHAINS IS THERE ANYONE AT NEDBANK’S HIGH POWERS THAT BE WHO CARES ABOUT CLIENTS? MAYBE IT IS TIME TO MOVE MY MONEY
0 replies
31 months ago
SARS 'S NEW WAY OF EFILING IS NOT BEING FAIR TO ME AS A TAXPAYER
SARS generated automatic assessment for my 2021/2022 Tax Return. I then went through the Return to check and changed one or two things and my return was rejected. I am at home on medical boarding due to illness. I have been struggling since 2022 to sort my problem out as the call centre is no longer as functional and useful as it used to be. You wait for more that an hour without reaching any agent. I have been made to understand that I have to book to go the nearest branch, and cannot just walk-in. That makes matters worse as per the problem stated above on accessing the call centre. I left a message several times for SARS to contact me and have had to wait for a voice when I had a callback from SARS, holding for a long time to no avail, that is with no-one speaking. I also got a voicemail but could not make out how to use the unclear message left there. Up to now I have no clue why my revised return was rejected and I am at wits’ end on what to do. It was better when one could go to the branch for assistance if one felt it was better than contacting the call centre, and, mind you, the call centre responded in the twinkling of an eye during those Tax Years back then. Being taken remotely through the return during those days made things very easy. MY WORRY IS THAT SARS IS QUICK AND, APPARENTLY, ENTITLED TO PENALISE ME AS A TAXPAYER REGARDLESS OF THE FACT THAT IT IS THEIR SYSTEMS THAT FAIL ME. WORSE STILL, IN ADDITION TO THE FRUSTRATION SARS HAS CAUSED ME INCLUDING SPENDING A LOT OF MONEY ON AIRTIME AND TIME WAITING FOR AN AGENT WITHOUT GETTING THROUGH, I AM NOT WELL. I HAVE TO EFILE FOR THE PRESENT TAX YEAR BUT I AM NOT SURE IT WILL HELP ME. EFILING HAS NEVER BEEN A PROBLEM TO ME SINCE I STARTED USING IT YEARS AGO BEFORE THERE WAS AUTOMATIC ASSESSMENT. WHERE DO I GO FROM HERE? WHAT SHOULD I DO SO SARS DOES NOT CHARGE PENALTY?
0 replies
36 months ago
Suspicious Delayed Claim Processing and Nicodemous Transfer of Our Toyota Corolla 1.4i to a S****yard Afar
My husband had an accident on 18 April 2023. He was told that the car was a s****/write off as it would cost close to its insured value to repair it. IWYZE wanted to give him around R55 000 and iWYZE would take the car. He was told that if he wants to buy it off he would be given around R26000. He indicated he would buy the car off. They tried to convince him to take the write-off money pretending they cared he would take it at a loss. Surprisingly, when he went to Marvic Panelbeaters in Richards Bay, which is their designated repairer, the car had not been assessed. How IWYZE arrived at the amounts is questionable/yet to be explained. My husband was asked to get quotes for repairing the car on his own and he did that. WHY? I personally do not understand. He submitted the TOYOTA Parts Shop quote this week. All along he is told the claim is yet to be processed for a decision on its payment. Today, I, Mr Biyela’s wife was driving from Nseleni to King Shaka International Airport when I saw our TOYOTA COROLLA transported on a truck, around Tongaat Plaza. I immediately called my husband so he could find out what was happening. He was told that the car was being transported to a S****YARD at Cornubia, which is close to Durban. He was told it was expensive to keep the car at Marvic in Richards Bay, which is close to our place, thus its transfer to Cornubia S****yard for it to be brought back to Richards Bay once the claim has been processed. And that was done without his knowledge, why keep it secret? I smell a rat. Something absurd is happening here. I believe I IWYZE wanted to take the car away and tell stories to my husband. Why does it take the whole month to process the claim? Why move the car to Durban instead of giving it back to him if they are awaiting the result of the claim Even getting a courtesy car was not instant on reporting the accident and towing the car to MARVIC. The courstesy car’s 30 days will be expiring soon. Why does it look like IWYZE wants to force us to take the write- off amount when we are not ready to buy a car? We are pensioners and buying a car is not on the cards, thus my husband’s request to repair it himself. I no longer trust IWYZE. IWYZE needs to sort this out, consider the lengthy inconvenient waiting and not sell our car. Otherwise IWYZE will have to buy us a new car.
0 replies
36 months ago
Eskom's lack of sensible care for us, poor customers
I find it absurd that when you call ESKOM to report a fault/absence of power you are asked to check the ESKOM app for you to see reports of such problems. YOU HAVE NO POWER, ON TOP OF UP TO 10 HOURS OF LOADSHEDDING, THEN USUALLY THE CELLPHONE NETWORKS SIGNALS ARE EITHER VERY POOR OR NOT THERE AT ALL. WIFI IS OFF MOST OF THE TIME.BECAUSE OF THE SIGNAL. MY CONFUSION IS HOW DOES ESKOM GET THE AUDACITY TO DIRECT US TO THEIR APP FOR FAULTS WHILST IT IS SELF THE CAUSE OF POOR SIGNALS? HOW ARE WE EXPECTED TO.OPEN THAT APP, WHEN MAKING CALLS DURING OUTAGES IS A DIFFICULT MISSION ON ITS OWN?
0 replies
37 months ago
NEDBANK UNWARRANTED COLLECTIONS LETTER TO ME DUE TO THEIR FAILED SERVICE
Nedbank is doing a shoddy business regarding Club accounts I was a signatory of. I am now considering closing all my personal accounts with them. With the first two accounts I signed out more than 3 years ago. I am even no longer a member of those Clubs. I was replaced by new signatories in both accounts, but to date they still appear in my profile. I have been to Nedbank, Richards Bay, several times to have this corrected. In- between I also called the call centre and was referred to the bank. But nothing has helped. These accounts are still on my profile. The second Club Account is now said to be in arrears and I have been attached to the debt and been sent a Collections letter. My husband and I, who were signatories, went to the Branch and indicated that we want to close both the Investment and Savings Accounts. We emphasised that we are clossing the accounts and that they be totally removed, after one consultant advised us to ensure that to avoid incurring charges afterwards. We were told the accounts WOULD CLOSE AUTOMATICALLY, after emphasising several times that we are closing the accounts. I noticed that the Savings account still appeared in my profile in the Money App, and ignored that assuming what they told us about it closing automatically. I have been receiving SMS's indicating that my account is overdrawn. I took them as ***** and deleted them. Recently I received a message with a link that took me to the App. Though I could not open the letter I saw that it was from Collections Department. I have just called and I was told it has to do with this CLOSED CLUB ACCOUNT. I told the agent I cannot be driving 20km to the Branch again as I am getting no help. He put me through to their ombuds department but the network was bad so we could not communicate with the lady on their side. BUT I AM SICK AND TIRED OF THIS. NOW I WANT TO CLOSE ALL MY PERSONAL ACCOUNT I HOLD AT NEDBANK. THIS IS BAD SERVICE AND IT AFFECTS MY CREDIT RATING.
0 replies
37 months ago
Successful Disabilty Benefit Claim By Specialist Insurance Department
I intended writing this review last year, but since my illness is psychological I struggle a bit with writing/communicating. I take my hat off to Crystal Hartley:-- Legal Counsellor in the Specialist Insurance Department for the way she handled my workplace disability insurance claim. It was quite difficult for the Insurance to pay the benefit despite my being on permanent medical boarding. Mind you, mine was based on my mental condition. I have been a member of Scorpion for a long time and this was the first case that has been resolved with excellent results (concluded). I like the way she handled my case, making sure that she assures me Scorpion has a way of dealing with such cases, not what I thought. Though it took long for me to write a report due to my illness being mental, she understood but made sure she follows their procedures regarding time/duration of a process. She escalated my case to the Ombudsman, after her first communicatiin with the insurer was not responded to. Let alone my several unsuccessful attempts for the benefit claim with the insurer. Because of her dedication, I ended up having the Disability Claim paid to me. THANK YOU CRYSTAL HARTLEY AND SCORPION LEGAL SERVICES.
53 replies
Review Distribution
5 Star
3 (13.636363636363637%)
4 Star
1 (4.545454545454546%)
3 Star
3 (13.636363636363637%)
2 Star
5 (22.727272727272727%)
1 Star
10 (45.45454545454545%)