No payment of wherlchair after they approved the claim

This medical aid informed my partner that they will fully paid for her wheelchair from her benefit. The medical aid benefit is R14,000 and they only paid R190. They send a confirmation letter that the will pay the full amount of R9578.84 to the wheelchair provider.

We battle since middle September to get a wheelchair through this medical aid. It is a nightmare to get hold of the people who can assist with the claim. The staff themselves can't even contact directly departments to solve queries.

Really disappointed in this medical scheme.