Horrible Experience

If I could give a negative number as the review I would. This is by far the worst customer service I have ever experienced in my entire existence. I have been calling the call centre for two full days, and each agent I speak to tells me the same thing. They say that the issue has been fixed and I should check in 20 minutes. I received this feedback consistently for two full days. I am absolutely appalled by the lack of knowledge and most importantly care that is displayed by the agents. The WhatsApp line is unattended, the SLA is 4 hours, but no one responds even after 8 hours of waiting and consistently asking for feedback. It is honestly shameful. It has been two days now that I have spent without power, I loaded R500 into the wallet after onboarding, and even with all my money paid to them, I have no power in my unit. If you’re a customer, considering whether you should sign up with them or not, I would advise you not to. I haven’t even experienced the actual process but this upfront interaction is enough for me to decide that I never want to deal with them ever again.