POOR AND INCORRECT BILLING

I am extremely frustrated with the remote metering system.

Today, when I logged into the app, I saw that my balance was -R1,800. When I contacted customer support, I was told that I am being back-billed because their data system was not working. As a result, they claim I was not billed for five months and now need to top up my account before they can reconnect my service.

This explanation does not make sense. During that period, the app showed my daily usage, and money was being deducted regularly. I therefore do not understand how I could suddenly be back-billed for five months.

I will not pay the R1,800. It is not my responsibility to cover costs caused by their system failure. They need to resolve this issue on their side without playing mind games with customers.