Remote Metering Solutions (RMS)
1.2|497 reviews
JL
Jade L
1 reviews | Active since Member
12 Jan 2026, 15:13
RMS Poor Services!
I am very disappointed with the services of RMS. I topped on electricity January 5th - I made 2 payments, both equivalent to R500.
Only one payment was allocated, the other not. Called multiple times regarding the second payment, consultants kept advising me that it would be allocated in the next 24hrs... Each time given the same story.
It's a week later and our electricity still has not been allocated.
Apparently nobody from the finance department is reachable via cellphone/ landlines to escalate this allocation. Only via chats etc...actually shocking
How pathetic!
Another day goes buy, my electricity is running on low and still no electricity allocation made !
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Replies (56)Remote Metering Solutions (RMS)'s replyOfficial
16 Jan 2026, 10:47Dear Jade,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and dissatisfaction you experienced. Please be assured that we take your concerns seriously and remain committed to addressing all issues thoroughly and fairly. To assist us in investigating this matter and resolving it as efficiently as possible, we kindly request that you provide the specific building name and unit in which you reside. Please email these details to support@ismrt.net, where our support team will attend to your query as a priority. We appreciate your patience and look forward to assisting you further.
Kind regards,
The ismrt Support Team
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and dissatisfaction you experienced. Please be assured that we take your concerns seriously and remain committed to addressing all issues thoroughly and fairly. To assist us in investigating this matter and resolving it as efficiently as possible, we kindly request that you provide the specific building name and unit in which you reside. Please email these details to support@ismrt.net, where our support team will attend to your query as a priority. We appreciate your patience and look forward to assisting you further.
Kind regards,
The ismrt Support Team
Best regards,
Remote Metering Solutions (RMS)'s reply16 Jan 2026, 10:47
Official
Dear Jade,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and dissatisfaction you experienced. Please be assured that we take your concerns seriously and remain committed to addressing all issues thoroughly and fairly. To assist us in investigating this matter and resolving it as efficiently as possible, we kindly request that you provide the specific building name and unit in which you reside. Please email these details to support@ismrt.net, where our support team will attend to your query as a priority. We appreciate your patience and look forward to assisting you further.
Kind regards,
The ismrt Support Team
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and dissatisfaction you experienced. Please be assured that we take your concerns seriously and remain committed to addressing all issues thoroughly and fairly. To assist us in investigating this matter and resolving it as efficiently as possible, we kindly request that you provide the specific building name and unit in which you reside. Please email these details to support@ismrt.net, where our support team will attend to your query as a priority. We appreciate your patience and look forward to assisting you further.
Kind regards,
The ismrt Support Team
Best regards,