Remote Metering Solutions (RMS)
1.2|497 reviews
CK
Claire K
1 reviews | Active since Member
01 Nov 2025, 07:54
STAY AWAY!!!!
They DO NOT!!!!!! Deserve a 1 star !!!!!!! I hate!!! That this complex didn’t read hello Peter before signing up with this company!!!!
26th of October loaded R450 / they only allocate R300 …. Now today the 1st of November I’m negative R200!?!?!?
This is two people in an apartment!! Too **** scared to put on a washing machine and vacuum!!! Only watch tv at night!!!!
Stay farrrrrr faaaaaaarrrr away from this company!!! At this rate I can pay a small car off!!!!!
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Replies (337)0
Replies (337)CK
Claire K's updateReviewer Update
04 Nov 2025, 05:18Guess what!? Sent them again R400 but they cut my power off!! This is due to the fact that I confronted them!
STAY AWAY FROM THIS HEARTLESS COMPANY clearly run by emotions as well hahahahaha disgusting!!
STAY AWAY FROM THIS HEARTLESS COMPANY clearly run by emotions as well hahahahaha disgusting!!
CK
Claire K's update04 Nov 2025, 05:18
Reviewer Update
Guess what!? Sent them again R400 but they cut my power off!! This is due to the fact that I confronted them!
STAY AWAY FROM THIS HEARTLESS COMPANY clearly run by emotions as well hahahahaha disgusting!!
STAY AWAY FROM THIS HEARTLESS COMPANY clearly run by emotions as well hahahahaha disgusting!!
CK
Claire K's updateReviewer Update
04 Nov 2025, 05:25Oh yes… il add their excuse
Sorry payments take a few days to clear.
But it was Capitec to Capitec ? …..
No response……
Worst company ever! Il add that a unit has been burning lights day and night the whole month and they haven’t been cut or excessively billed clearly? So is it a thumb suck when you guys look at units as to who should be billed more or less according to how close they are to the ground ? As mentioned… I could pay off a small car at this rate …. Again just two people in an estate ground unit…
Sorry payments take a few days to clear.
But it was Capitec to Capitec ? …..
No response……
Worst company ever! Il add that a unit has been burning lights day and night the whole month and they haven’t been cut or excessively billed clearly? So is it a thumb suck when you guys look at units as to who should be billed more or less according to how close they are to the ground ? As mentioned… I could pay off a small car at this rate …. Again just two people in an estate ground unit…
CK
Claire K's update04 Nov 2025, 05:25
Reviewer Update
Oh yes… il add their excuse
Sorry payments take a few days to clear.
But it was Capitec to Capitec ? …..
No response……
Worst company ever! Il add that a unit has been burning lights day and night the whole month and they haven’t been cut or excessively billed clearly? So is it a thumb suck when you guys look at units as to who should be billed more or less according to how close they are to the ground ? As mentioned… I could pay off a small car at this rate …. Again just two people in an estate ground unit…
Sorry payments take a few days to clear.
But it was Capitec to Capitec ? …..
No response……
Worst company ever! Il add that a unit has been burning lights day and night the whole month and they haven’t been cut or excessively billed clearly? So is it a thumb suck when you guys look at units as to who should be billed more or less according to how close they are to the ground ? As mentioned… I could pay off a small car at this rate …. Again just two people in an estate ground unit…
Remote Metering Solutions (RMS)'s replyOfficial
04 Nov 2025, 07:56 Hi Claire,
We’re very sorry to hear about your frustration and truly understand how upsetting it can be when payments and balances appear incorrect. We’ve reviewed your account and can confirm that both of your top-ups (R300 and R150) were manually allocated on 27 October. As explained in your welcome pack, manual allocations can take up to 48 hours to reflect, which may have caused some confusion at the time.
Please note that billing is based on actual recorded consumption from your water and electricity meters. These meters record usage in real time and automatically transmit the data to our system for billing purposes. The tariffs applied are those set by Eskom and the City of Johannesburg.
For October, your recorded consumption was:
This level of usage is considered high for two occupants. Unfortunately, meters cannot identify which appliances are using more electricity — they only record total usage.
However, your readings indicate continuous water flow, which suggests there may be a possible leak or a geyser reheating frequently. We recommend contacting your Body Corporate or landlord to inspect your geyser and plumbing, as these factors can significantly influence both water and electricity consumption.
We’ve already provided your property’s tariff structure and usage data for transparency. Should you need any further assistance or clarification, please reach out to us at support@ismrt.net with your meter number and complex name, and our team will gladly assist.
Kind regards,
The ismrt! Support Team
We’re very sorry to hear about your frustration and truly understand how upsetting it can be when payments and balances appear incorrect. We’ve reviewed your account and can confirm that both of your top-ups (R300 and R150) were manually allocated on 27 October. As explained in your welcome pack, manual allocations can take up to 48 hours to reflect, which may have caused some confusion at the time.
Please note that billing is based on actual recorded consumption from your water and electricity meters. These meters record usage in real time and automatically transmit the data to our system for billing purposes. The tariffs applied are those set by Eskom and the City of Johannesburg.
For October, your recorded consumption was:
- Water: 15.757 kℓ
- Electricity: 461.107 kWh
This level of usage is considered high for two occupants. Unfortunately, meters cannot identify which appliances are using more electricity — they only record total usage.
However, your readings indicate continuous water flow, which suggests there may be a possible leak or a geyser reheating frequently. We recommend contacting your Body Corporate or landlord to inspect your geyser and plumbing, as these factors can significantly influence both water and electricity consumption.
We’ve already provided your property’s tariff structure and usage data for transparency. Should you need any further assistance or clarification, please reach out to us at support@ismrt.net with your meter number and complex name, and our team will gladly assist.
Kind regards,
The ismrt! Support Team
Best regards,
Remote Metering Solutions (RMS)'s reply04 Nov 2025, 07:56
Official
Hi Claire,
We’re very sorry to hear about your frustration and truly understand how upsetting it can be when payments and balances appear incorrect. We’ve reviewed your account and can confirm that both of your top-ups (R300 and R150) were manually allocated on 27 October. As explained in your welcome pack, manual allocations can take up to 48 hours to reflect, which may have caused some confusion at the time.
Please note that billing is based on actual recorded consumption from your water and electricity meters. These meters record usage in real time and automatically transmit the data to our system for billing purposes. The tariffs applied are those set by Eskom and the City of Johannesburg.
For October, your recorded consumption was:
This level of usage is considered high for two occupants. Unfortunately, meters cannot identify which appliances are using more electricity — they only record total usage.
However, your readings indicate continuous water flow, which suggests there may be a possible leak or a geyser reheating frequently. We recommend contacting your Body Corporate or landlord to inspect your geyser and plumbing, as these factors can significantly influence both water and electricity consumption.
We’ve already provided your property’s tariff structure and usage data for transparency. Should you need any further assistance or clarification, please reach out to us at support@ismrt.net with your meter number and complex name, and our team will gladly assist.
Kind regards,
The ismrt! Support Team
We’re very sorry to hear about your frustration and truly understand how upsetting it can be when payments and balances appear incorrect. We’ve reviewed your account and can confirm that both of your top-ups (R300 and R150) were manually allocated on 27 October. As explained in your welcome pack, manual allocations can take up to 48 hours to reflect, which may have caused some confusion at the time.
Please note that billing is based on actual recorded consumption from your water and electricity meters. These meters record usage in real time and automatically transmit the data to our system for billing purposes. The tariffs applied are those set by Eskom and the City of Johannesburg.
For October, your recorded consumption was:
- Water: 15.757 kℓ
- Electricity: 461.107 kWh
This level of usage is considered high for two occupants. Unfortunately, meters cannot identify which appliances are using more electricity — they only record total usage.
However, your readings indicate continuous water flow, which suggests there may be a possible leak or a geyser reheating frequently. We recommend contacting your Body Corporate or landlord to inspect your geyser and plumbing, as these factors can significantly influence both water and electricity consumption.
We’ve already provided your property’s tariff structure and usage data for transparency. Should you need any further assistance or clarification, please reach out to us at support@ismrt.net with your meter number and complex name, and our team will gladly assist.
Kind regards,
The ismrt! Support Team
Best regards,
CK
Claire K's updateReviewer Update
04 Nov 2025, 08:04Yes I have been in comms via email - now discovered I am paying for a leak….
However I paid at 13:20 yesterday again… and my power was cut roughly between 14:30/14:45 .. why if payment was made ahead of time is this the case?
However I paid at 13:20 yesterday again… and my power was cut roughly between 14:30/14:45 .. why if payment was made ahead of time is this the case?
CK
Claire K's update04 Nov 2025, 08:04
Reviewer Update
Yes I have been in comms via email - now discovered I am paying for a leak….
However I paid at 13:20 yesterday again… and my power was cut roughly between 14:30/14:45 .. why if payment was made ahead of time is this the case?
However I paid at 13:20 yesterday again… and my power was cut roughly between 14:30/14:45 .. why if payment was made ahead of time is this the case?
CK
Claire K's updateReviewer Update
04 Nov 2025, 08:29Power is back on / leak on the way to get fixed / will update this post in two week
CK
Claire K's update04 Nov 2025, 08:29
Reviewer Update
Power is back on / leak on the way to get fixed / will update this post in two week