Customer service with no integrity

<p>I made a booking for a 10 AM Mama Mia Pregnancy massage for Saturday 08 April. In my email correspondence with Tanya Olivier, her communication clearly stated that a 10am treatment was booked and confirmed. Upon arrival, I was shocked and extremely upset to know that Tanya booked a 12.30PM treatment. Conveniently Tanya was not able to find her email confirming the 10AM booking. She blatantly lied to me, her customer, stating that she only mentioned a 12.30PM booking. I have emails which prove otherwise. Tanya also advised that I, her customer, will have to "shift my day around" to accommodate the 12.30PM treatment. Why should I, the CUSTOMER, be incovenienced because your employee is too incompetent to do her job properly and too dishonest to admit fault? I am also more upset that Tanya didn't seem to have the integrity to apologise for this error ON HER PART.</p> <p> </p> <p>I will endeavour to share this horrible, dishonest and disgusting experience with the public. Never underestimate the power of the customer, especially if the customer is a Quality Assurance professional.</p>