Horrid experience, even worse customer service!

One star is way too many for this facility. I booked a Mother's day massage and it was literally the most painful massage ever. I communicated several times to the the****** to reduce pressure but this was never done. I was told I am unfit hence the pain of the massage. The the****** was rude and front of house staff did not wear a mask.

I left feeling in pain, horrified at the experience and customer service.

Management did call back after formal complaint laid. They did apologize but unfortunately for the amount of money spent for a service that was completely horrid that does not cut it for me.

Will never go back again. Rather spend your money at the Saxon, Four seasons or The Leonardo spa. Trust me, do not go here.