Dropping of Customers

I have been there a few times, some of the service department staff, but I am really unhappy with the fact that there is NEVER a manger available to talk to or a service provider when you call the branch. and that even though you ask that they will be able to drop you off at work and that I will need to be dropped of before 8am, I am told ya should not be a problem.. even when I got there today I asked the service staff member that was receiving my car if they are too busy today maybe bring it back another day. was told no its fine can do it today. I waited about an hour and still no one hade taken me to my work, I asked the lady sitting in the service department when they going to take us as I need to be at work at 8am and it was already 10 min before 8am, she said she will find out now. 25 min later I decided to take a Uba as it was now 8:15am and I was still waiting.. and it was late. I am so upset that the staff can not sick to a time schedule when it comes to dropping off Customers.