RM
Renault Melrose
Unclaimed Business
RM
Renault Melrose
Unclaimed Business
8 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Renault Melrose receives strong praise for individual staff members, particularly Anna, who is consistently highlighted for her friendliness, patience, and dedication to customer satisfaction. Margaret is also commended for keeping clients informed. However, the dealership faces significant criticism around service department delays, poor communication on repair timelines, unprofessional conduct from certain staff, and a serious sales process error involving incorrect deal calculations. While positive experiences centre on exceptional personal service, negative feedback points to systemic issues with accountability and follow-through.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
100
Recommended: Very Likely
Review Distribution
4.3|8 Reviews
Jun '25 - May '26
5(75%)
4(0%)
3(0%)
2(0%)
1(25%)
5(75%)
4(0%)
3(0%)
2(0%)
1(25%)
Frequently Asked Questions About Renault Melrose
Based on recent customer reviews, Renault Melrose receives strong praise for individual staff members, particularly Anna, who is consistently highlighted for her friendliness, patience, and dedication to customer satisfaction. Margaret is also commended for keeping clients informed. However, the dealership faces significant criticism around service department delays, poor communication on repair timelines, unprofessional conduct from certain staff, and a serious sales process error involving incorrect deal calculations. While positive experiences centre on exceptional personal service, negative feedback points to systemic issues with accountability and follow-through.
Renault Melrose has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Renault Melrose across 25 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWC
Willem C
1 reviews | Active since Jan 2020
11 Feb 2026, 11:01
Worst Renault Branch Service
I am shocked and and appalled by the poor service I have received at Renault Melrose in Johannesburg I was made an offer and accepted the linked rate Earlier today I was told I can come and collect the car at 15:00. Later today I was told that the deal can no longer go ahead because the branch had made calculation errors I have subsequently cancelled my insurance in anticipation of of collecting the car and showing confirmation of insurance. I expect this to be resolved and for me to receive the car that I accepted the deal on or this will have to be taken further through legal channels as this was not my mistake and has inconvenienced me dramatically
Helpful (0)
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Willem C
1 reviews | Active since Jan 2020
11 Feb 2026, 11:01
Worst Renault Branch Service
I am shocked and and appalled by the poor service I have received at Renault Melrose in Johannesburg I was made an offer and accepted the linked rate Earlier today I was told I can come and collect the car at 15:00. Later today I was told that the deal can no longer go ahead because the branch had made calculation errors I have subsequently cancelled my insurance in anticipation of of collecting the car and showing confirmation of insurance. I expect this to be resolved and for me to receive the car that I accepted the deal on or this will have to be taken further through legal channels as this was not my mistake and has inconvenienced me dramatically
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virginia R
1 reviews | Active since Jan 2020
23 Dec 2025, 12:35
Margaret!!! Beautiful servive
I will like to thank Margaret for the beautiful service i have received from her. I brought in my car yesterday and she was there to assist me with a smile. And i have been receiving updates from her. She is willing to even go an extra mile. I am frustrated that my car is not yet ready but dealing with people like Margaret makes things a bit easier. Thank you so much
Helpful (0)
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virginia R
1 reviews | Active since Jan 2020
23 Dec 2025, 12:35
Margaret!!! Beautiful servive
I will like to thank Margaret for the beautiful service i have received from her. I brought in my car yesterday and she was there to assist me with a smile. And i have been receiving updates from her. She is willing to even go an extra mile. I am frustrated that my car is not yet ready but dealing with people like Margaret makes things a bit easier. Thank you so much
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SIFIKILE N
1 reviews | Active since Jan 2020
8 Dec 2025, 09:59
MELROSE RENULT ANNA
I wish to express my sincere appreciation for the outstanding customer service I received at Renault Melrose Arch, particularly from Anna. I have never experienced such exceptional service elsewhere. Anna was welcoming, friendly, patient, extremely knowledgeable, and very informative. She demonstrated true dedication to her work and went above and beyond to ensure my satisfaction. On 06/12/2025, despite finishing her shift at 12:00, Anna waited for me to collect my car after its service—even though I was over 1 hour and 30 minutes late. Her thoughtfulness and commitment to customer satisfaction were remarkable. I would also like to thank her manager (whose name I unfortunately forgot) for being friendly, helpful, and understanding of my circumstances. Sending positive vibes to Anna—you truly exemplify what great customer service is all about. I hope Renault recognises and rewards such dedication. Keep up the excellent work!
Helpful (0)
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SIFIKILE N
1 reviews | Active since Jan 2020
8 Dec 2025, 09:59
MELROSE RENULT ANNA
I wish to express my sincere appreciation for the outstanding customer service I received at Renault Melrose Arch, particularly from Anna. I have never experienced such exceptional service elsewhere. Anna was welcoming, friendly, patient, extremely knowledgeable, and very informative. She demonstrated true dedication to her work and went above and beyond to ensure my satisfaction. On 06/12/2025, despite finishing her shift at 12:00, Anna waited for me to collect my car after its service—even though I was over 1 hour and 30 minutes late. Her thoughtfulness and commitment to customer satisfaction were remarkable. I would also like to thank her manager (whose name I unfortunately forgot) for being friendly, helpful, and understanding of my circumstances. Sending positive vibes to Anna—you truly exemplify what great customer service is all about. I hope Renault recognises and rewards such dedication. Keep up the excellent work!
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Bafana M
1 reviews | Active since Jan 2020
11 Jul 2025, 13:09
Unmatched customer service
I’ll always recommend this branch. They always go out of their way to assist a customer. Excellent service from the ladies at reception, service centre, manager for service department and all the way up to the dealer principal. Keep it up!
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Bafana M
1 reviews | Active since Jan 2020
11 Jul 2025, 13:09
Unmatched customer service
I’ll always recommend this branch. They always go out of their way to assist a customer. Excellent service from the ladies at reception, service centre, manager for service department and all the way up to the dealer principal. Keep it up!
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Bheki M
1 reviews | Active since Jan 2020
12 May 2025, 09:13
Sometimes we need to let people know they are doing a goid job and providing stellar services
I recently bought a beautiful Kwid , while i was not looking to buy, after a service on my vehicle, Anna called to check on the quality of the service , she asked if I was looking to buy a new car seeing that its 5 years we can look into getting you a new kwid. In my experience of being sold things, the was the least intrusive sales pitch. Didn’t even know that one can actually do that. Anna thanks. From the first call to me parking my new car in the garage 2weeks fair trade in price quick turnaround time by everyone I dealt with at the dealership is 5star.
Helpful (0)
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Bheki M
1 reviews | Active since Jan 2020
12 May 2025, 09:13
Sometimes we need to let people know they are doing a goid job and providing stellar services
I recently bought a beautiful Kwid , while i was not looking to buy, after a service on my vehicle, Anna called to check on the quality of the service , she asked if I was looking to buy a new car seeing that its 5 years we can look into getting you a new kwid. In my experience of being sold things, the was the least intrusive sales pitch. Didn’t even know that one can actually do that. Anna thanks. From the first call to me parking my new car in the garage 2weeks fair trade in price quick turnaround time by everyone I dealt with at the dealership is 5star.
0
Replies (0)TS
Thandekile S
1 reviews | Active since Jan 2020
12 May 2025, 08:50
Thanks to Renault Melrose staff.
I just wanted to thank Anna for an excellent service and being friendly. Keep up the amazing work you do! I fetched my car on Saturday and took me for test drive I was so nervous as a first time buyer but she was so patient . Thank you Anna, Thank you Renault Melrose. 🥳🥳 I am a happy client!
Helpful (0)
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Thandekile S
1 reviews | Active since Jan 2020
12 May 2025, 08:50
Thanks to Renault Melrose staff.
I just wanted to thank Anna for an excellent service and being friendly. Keep up the amazing work you do! I fetched my car on Saturday and took me for test drive I was so nervous as a first time buyer but she was so patient . Thank you Anna, Thank you Renault Melrose. 🥳🥳 I am a happy client!
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