How are they in business?

ZERO STARS! Not sure how this place is in business! I was just wanting to establish the diagnostic and quote charge on a Renault Clio. Email to service address listed on website went unanswered. Message sent using website contact form resulted in a WhatsApp a few minutes later from a sales rep thanking me for our phone conversation and my interest in a new car - asking for documentation etc! When I explained that I had never called and had a service query the response was "ok thanks"! I did then phone but the one person who I needed to ask was not available. Left my details. Got a call the following morning from somebody else and when I asked my question she asked if I was happy with the car I was driving!! WTAF?? Guess who will NEVER receive my business?