1 reviews | Active since Member
Over the weekend prior to the service I had the following new parts installed by an independent mechanic in my presence: - Stabilizer links (both sides) - Wheel bearings (both back and front) - Rear axle I booked the service with Renault to have the vehicle serviced as it was due. When I collected the car on 22nd December at 17:00 I immediately noticed a Clear rattling noise coming from the front suspension area (not present before the service) - Several components feeling noticeably loose when checking by hand - General feeling that the front end is no longer tight and composed as it was when I dropped the vehicle off. Yesterday 23 December at 07:45 the service warning light came on again stating that the vehicle is due for service – despite the fact that the service had just been performed the previous day. At around 08:00AM I called the service department. I was told that a text message would be sent to me and that I should reply to that message. As of the time of writing this complaint I have still received no communication and no appointment offer. I spoke to a guy named Sam and he said he would call me back. When I tried to teach him again during the day I was told he's busy and would call me back which he never did. The lady at reception keeps telling me stories about the serviceability of my car. I expect this matter to be treated with the seriousness it deserves given the safety implications. I hold Renault fully responsible for the deterioration of my vehicle. I reserve the right to escalate this matter to the Motor Industry Ombudsman should this not be resolved promptly and satisfactorily.