Renault Centurion please hear me out

Renault Centurion, they've always giving me a good service and am so happy about that. Am just disappointed after I have called twice to book for my vehicle, as I called explained that the alignment of my boot is not well aligned. The sales person said I must call workshop but when I do they always say they will call me back even now they haven't called. 😞 We haven't noticed that alignment was off after purchasing the vehicle.