Renault Northcliff Send One car in for a Service Get the Wrong One BACK!

I decided to send in my car for a service with Renault on 2 September 2023. What a mistake this was.

Firstly the checking in the car took ages with a very unhelpful service assistant who cannot speak proper English. Furthermore has a very basic understanding of how services work.

Secondly I was told on email the car would be done at 12 am. At 11 I phoned stating that I have not heard anything just to be told that I was falsely informed and that they only close at 1 and that the service advisor is currently busy and cannot take my call.

At 12:20 the service advisor phones and tells me that the car is in the wash bay and that I should come through for pick up.

I arrived at Renault and as I walked in the shop I noticed my car was still in the workshop. So imagine my surprise when the service advisor handed me a kwids car keys. Despite me saying that the kwid outside is not my car the service advisor did not believe me!

Eventually he grasped that they Royally *****ed up. He then went to the Mechanic and it turns out that they put the Wiper that they charged me for on the WRONG KWID.

I had to wait 45 minutes at the shop for them to finish and correct their mistake and then they still charged me for a wiper.

Furthermore on checkout I had to scan this and fill in that and get that number and do this to get a R80 discount. Absolute waste of time.

In conclusion do not go to this renault. You may get a different car back!