DB
Dillen B
Active since Jun 2023
3
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Reviews
3 reviews30 months ago
Choice a Car! A demo goes to 20k
Group1 JAC Edennvale (Address: 142 Van Riebeeck Ave, Edenvale, Johannesburg, 1609) should be avoided at ALL COSTS. 1. Initially I approached the dealership as they advertised "Payment Holiday" specials and deals. (What a ****). Anyways, I proceeded to work with the sales consultant starting in August. Initially, I just wanted more information but all the consultant wanted to do was to do a finance application without a quote, price, or model. The email content was the worst English I had ever seen and was the most unprofessional email I ever received. The email received specifically read " Choice a Car". 2. Anyways fast forward to September when I (through other dealerships) decided on the car I love. The Nissan magnite. Anyways due to the payment holiday at Group One, I approached them again. I specifically asked for a Nissan Magnite Acenta non-turbo on the holiday special. Stock and the deal were confirmed via WhatsApp by the sales consultant. 3. So they had the car I wanted as well as the deal so I proceeded with financing. I received a call saying the bank decline. On my enquiry I found out the dealership app**** for the top range car of R350,000 instead of the car worth R247,000 (*******? I think so). 4. Furthermore upon enquiry of the prices the lady wanted to tell me that due to imports the prices went up and tried to sell me an entry level one for R270k! Where clearly on the website it is R227,000!!!!!! 5. Luckily the universe step in and we had one last hoora! She then proceeded to try and work out a deal on a demo turbo acenta for R280,000. I was told the car had 45km. Therefore I agreed it was a very good deal! 6. Once the financing was approved I was told the payment holiday I initially went for was NO longer available as I am now getting R60,000 off. (Despite me also having whatsapp asking about the payment holiday that is not affected by the discount). Furthermore the car retails brand new for R306,000! So where do they get 60K (#****city) 4. Anyways I eventually got over this and decided that it was still a good deal and decided to take the car. Boy oh Boy what a mistake. 5. I was told I could fetch the car on Saturday. By 3 pm on Friday I had heard nothing and upon enquiry found out the car won't be ready. Okay, I am disappointed but we move! So I arranged for Tuesday. Guess who had to phone on Tuesday for an update (Yes ME!) anywho found out the car won't be ready and I can only come that Saturday. 6. So I make my arrangements and we get to the dealership in Edenvale on the Saturday all excited and happy. The sales consultant was asbent as her child was sick and I was helped by the manager. (Yay Service right). This guy was absolutely great! Would 100! recommend his dealership and dealer principle - not a chance. 7. Anywho the manager takes me through the details and then informs me the car has 8000kms and not 45km (Bear in mind they told the bank its a NEW car and that the qoute and invoice states 45Km). So I obviously make a fuzz because thats a large difference. Also bear in mind I phoned 2 times to confirm the kilo's. (#****newscentral) 8. So we phone the DP and her great sales tactic? Take the deal or leave it... 9. Anywho we leave to another dealership to get some real information and eventually gets sent back to cancel the deal at JAC. Oh and what a fight it was. 10. Upon entry the DP is now at the dealership chilling at the FNI as if nothing happened. Upon me approaching the FNI to cancel the deal the DP introduced herself and attempted her last swindel. 11. She proceeded to tell me that I shouldn't lie to my mom and that I knew the car was a demo and demos go up to 20k kilo's (Yes she missed the point) . Anywho a long fight with no compromise and an attitude of "Knock yourself out" 12. The DP also believes that even if a car is advertised at a certain price they can make up their own price (Not ******* at all)! And the best she could offer for the 7955 km variance was R5K cashback (less than R1 per km ) In conclusion, if you would like to buy an overpriced car at incorrect km's at the ****miest dealership in South Africa, JAC is your place to be! So go "Choice a Car" Just be careful the one invoiced is not the one at pick up.
0 replies
32 months ago
Renault Northcliff Send One car in for a Service Get the Wrong One BACK!
I decided to send in my car for a service with Renault on 2 September 2023. What a mistake this was. Firstly the checking in the car took ages with a very unhelpful service assistant who cannot speak proper English. Furthermore has a very basic understanding of how services work. Secondly I was told on email the car would be done at 12 am. At 11 I phoned stating that I have not heard anything just to be told that I was falsely informed and that they only close at 1 and that the service advisor is currently busy and cannot take my call. At 12:20 the service advisor phones and tells me that the car is in the wash bay and that I should come through for pick up. I arrived at Renault and as I walked in the shop I noticed my car was still in the workshop. So imagine my surprise when the service advisor handed me a kwids car keys. Despite me saying that the kwid outside is not my car the service advisor did not believe me! Eventually he grasped that they Royally *****ed up. He then went to the Mechanic and it turns out that they put the Wiper that they charged me for on the WRONG KWID. I had to wait 45 minutes at the shop for them to finish and correct their mistake and then they still charged me for a wiper. Furthermore on checkout I had to scan this and fill in that and get that number and do this to get a R80 discount. Absolute waste of time. In conclusion do not go to this renault. You may get a different car back!
0 replies
35 months ago
OneDayOnly - The #IsWhatItIs Online Store
I would like to make customers aware that this is the 2nd time I order a product from OneDayOnly and receive a notification 5 days later that now suddenly the supplier has run into stock shortage. The email goes " Hey you know that product I asked you to buy a week back, and gave you sweet discount on to lock you in the deal, yea I do not actually have that product, but here me out, I have this different product you can buy, or I can just give you your money back" Be weary of businesses who do not have customer service at their core. While we are at it, can I just say that a standard shipping of 5 to 10 business days for an online company in the 21st century is absolutely unwarranted. (If the shipping was free, sure). It seems like the company wants to run out of stock and wants to disappoint customers. So lets draw a time line, the deal is valid for 1 hour (Lunch time deal), therefore at 14:00 OneDayOnly knows cool we have 100 products ordered. Run to the supplier / warehouse and say hey we sold 100 products. Now we are at day 2 - packing the product and contacting the courier. Now were at day 3 where the courier receives the package and by day 4 delivers. I have no idea what a company needs to do with a product for 5 days before shipment. It indicates a weak internal control environment and a weak ICT environment. When is the customer service going to change from "It is what it is" to You know what we are a disaster, but how do we become the best.
0 replies
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2 (66.66666666666667%)