Bad service and Con Artist

I bought a Renault Sandero in 2022, had it a while and then traded it in at Renault Northcliff for a brand new Renault triber in 2024 which I had for one year before trading it and buying a Renault Kiger Intense this year in April 2025.

Now I had a service plan with the Sandero and then it got transferred and added onto the Triber and then when I bought the Kiger I was told the same would happen and the balance of the service plan which I am paying for will be transferred to the Kiger.

I have been dealing with two of your sale agents\managers namely Denzel and Arthur at Renault Northcliff who both assured me of this and before I signed my contract for the Kiger I asked again and was again assured by Denzel that the service plan is sorted out and I should not worry about it. I have been waiting for proof of the service plan and exactly what the balance of the service plan remains. I have been trying to get this information from the two mentioned sales persons for since April without any success. I try calling the dealership and Denzel doesn’t accept my calls. When I leave a message to be called back no one does. I have even sent numerous messages to Arthur via WhatsApp who keeps promising he will get Denzel to call me and give me all the information about the service plan but never does.

If you guy have two managers who can’t give me this details then how am I as a customer supposed to get this information. I keep calling and asking for a manager to speak to but no one is ever available and yes you guessed it….when I leave a message no one calls. Can someone please assist and get me the relevant information.

They never had a problem getting hold of me to conclude the sale and kept pushing to sign the contract and to quote them "don't worry it is taken care and will be transferred'' I have a terrible feeling that I got conned into this by these sales managers who I trusted as this is my third car I a bought from them and never had this issues before.