Refusing to pay my road assist claim

I am having a terrible day after a car accident on Sunday I phoned Renault roadside assistance on 08600600189 and I was given a number 0861333634 to get assistance with regards to my claim. I was assisted by Mary who instructed SM Towing to come and assist us. I am 8 months pregnant and was driving with my 11 year old daughter who was shocked as nobody's business when the accident happened. It was just after 17:30 when the accident happened and I immediately went on Google to search for Renault insurance service provider as I didn't have neither my laptop nor my policy documents. I got the Renault contact details and was given another number to call as shocked as we were we managed to get hold of Mary who authorised for a towing truck to come and assist us. They came after 1:30 minutes with the towing truck after they sent a couple to come and stay with us.

On Monday morning I was sent my policy documents by Gift Maake from Sasfin HRS and I contacted her immediately she asked for the towing company's card so that they can confirm if I have used the correct people who were authorised by Renault.

To my surprise this morning (Thursday) I got called by Sanele to advise me that my claim has been rejected as they did not authorise the towing assistance. So I was asked why didn't I take the number down and always have it at hand. Accidents are unexpected my laptop was left back home and I was taking my 11 year old daughter to my parents so in other words I must always have my policy documents with me everywhere I go.

I am sure I am going to go into labour this afternoon as my blood pressure is rising high should anything happen to my baby I don't know what will happen.

I have never had any problems with my other insurances and this is attracting more from the towing company. I regret buying from Renault