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Phumzile Prudence Mazambane Mabona
Active since Jul 2019
10
Reviews
0
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Reviews
10 reviews35 months ago
I was assisted by Siphamandla when I phoned to enquire why my premiums have increased by over R400 she did her magic and my premiums were reduced
I was assisted by Siphamandla when I phoned to enquire why my premiums have increased by over R400 she did her magic and my premiums were reduced. I loved her energy she's a vibe just like me 😂😂💃💃🥰. Thank you Siphamandla, we need people who are Customer oriented like you.
53 replies
35 months ago
**** insurance
I was made to take insurance which is a ****. I have claimed and my claim is rejected after paying premiums for 23 months.
53 replies
36 months ago
Happy customer
I would like to thank Old Mutual insure for replacing my phone and the payout on my household items. I should have joined you way back. I have wasted a lot of money with auto and general. Thank you for making me a happy customer, Hotu you are the best at what you do.
53 replies
36 months ago
*********** Cell c branch for the phone insurance
I am not sure if angry is the word I'm looking for. I took my phone in for repairs at the Middelburg Mall store end of January 2023 and I am being sent from pillar to post. I ended up buying a replacement phone due to their incompetence. Johannes was even rude and dismissive when I told him that he has wasted my time. Every time I do a follow up it's a different story. I wouldn't be surprised if my phone was declined by the insurance as it looks like the both parties are ****ing and diving. I am still paying for the phone and the insurance after 4 months of hell. I regret buying the phone from cell c and taking insurance with them.
53 replies
36 months ago
Double deduction
I have been calling the ADT call center since 14:00 this afternoon and I only spoke to robots until I was told that the credit controller has knocked off at 16:00. I have not been checking my statements and there have been two deductions every month from my account yet I am getting messages indicating that my account is in arrears. Where is my second deduction going to? Only Lerato was able to listen to instructions and asked her supervisor to call me. The agents are getting paid to take calls and ask callers to authenticate and transfer to a dead line. I have wasted an hour on the line trying to have this issue attended to with no luck. When one decides to cancel they'll threaten them about a binding contract of 24 months.
53 replies
46 months ago
Rejected household and building claims
I am a very disappointed client of auto and general. I had two policy claims which were rejected because they wanted proof of purchase of the things I did not have and they were purchased more than five years ago. They sent a very cold assessor when I was traumatized and he interrogated me like I was a thief in my own home after a break in, as scared and shocked as I was after someone invaded my privacy they did not show that I matter as a client. With my parents claim they also did the same thing by sending different people to assess the house also invading their space. Auto and general take it at your own risk. Grant Williams and his manager manager (Johan) are just there his manager never replied to my email. After paying for so many years and lost almost half of my things they did not assist me😭😭😭😭 . They are quick to collect the premium but they Step back when having to pay claims.
268 replies
71 months ago
Talking points department team leader is unprofessional
What a pathetic service regarding my talking points. All that they know is we are escalation but no one resolves those escalations. My query has exceeded that turnaround time and not even one call centre team leader phoned me as I was promised yesterday. Bianca's efforts to assist me has gone in vain. They are treating me as if I am asking for the phone not redeeming it from my talking points.
210 replies
79 months ago
Roadside assistance claim rejected
I am having a terrible day after a car accident on Sunday I phoned Renault roadside assistance on **********9 and I was given a number ********** to get assistance with regards to my claim. I was assisted by Mary who instructed SM Towing to come and assist us. I am 8 months pregnant and was driving with my 11 year old daughter who was shocked as nobody's business when the accident happened. It was just after 17:30 when the accident happened and I immediately went on Google to search for Renault insurance service provider as I didn't have neither my laptop nor my policy documents. I got the Renault contact details and was given another number to call as shocked as we were we managed to get hold of Mary who authorised for a towing truck to come and assist us. They came after 1:30 minutes with the towing truck after they sent a couple to come and stay with us. On Monday morning I was sent my policy documents by Gift Maake from Sasfin HRS and I contacted her immediately she asked for the towing company's card so that they can confirm if I have used the correct people who were authorised by Renault. To my surprise this morning (Thursday) I got called by Sanele to advise me that my claim has been rejected as they did not authorise the towing assistance. So I was asked why didn't I take the number down and always have it at hand. Accidents are unexpected my laptop was left back home and I was taking my 11 year old daughter to my parents so in other words I must always have my policy documents with me everywhere I go. I am sure I am going to go into labour this afternoon as my blood pressure is rising high should anything happen to my baby I don't know what will happen. I have never had any problems with my other insurances and this is attracting more from the towing company. I regret buying from Renault So after writing my review here no one from Renault bothered to contact me regarding my complaint. I am taking it to the ombudsman.
0 replies
79 months ago
Refusing to pay my road assist claim
I am having a terrible day after a car accident on Sunday I phoned Renault roadside assistance on 08600600189 and I was given a number 0861333634 to get assistance with regards to my claim. I was assisted by Mary who instructed SM Towing to come and assist us. I am 8 months pregnant and was driving with my 11 year old daughter who was shocked as nobody's business when the accident happened. It was just after 17:30 when the accident happened and I immediately went on Google to search for Renault insurance service provider as I didn't have neither my laptop nor my policy documents. I got the Renault contact details and was given another number to call as shocked as we were we managed to get hold of Mary who authorised for a towing truck to come and assist us. They came after 1:30 minutes with the towing truck after they sent a couple to come and stay with us. On Monday morning I was sent my policy documents by Gift Maake from Sasfin HRS and I contacted her immediately she asked for the towing company's card so that they can confirm if I have used the correct people who were authorised by Renault. To my surprise this morning (Thursday) I got called by Sanele to advise me that my claim has been rejected as they did not authorise the towing assistance. So I was asked why didn't I take the number down and always have it at hand. Accidents are unexpected my laptop was left back home and I was taking my 11 year old daughter to my parents so in other words I must always have my policy documents with me everywhere I go. I am sure I am going to go into labour this afternoon as my blood pressure is rising high should anything happen to my baby I don't know what will happen. I have never had any problems with my other insurances and this is attracting more from the towing company. I regret buying from Renault
0 replies
82 months ago
Courtesy car claim or benefit rejected
I am a policy holder with outsurance, I am sooo frustrated at the service that I have received from outsurance with regards to my courtesy car that was approved and not utilised. I had my vehicle stolen on the 11/07/2019 and immediately phoned them the same evening to register my claim and an additional call was made on the 12/07/2019 to provide them with the claim number, everything was done properly. I had a courtesy car benefit to the maximum of 30 days and when Avis phoned me I was told about a deposit that needed to be paid prior to collecting the car which I did not have. I have then asked them to postpone it to the 24/25th and then to my surprise I received an SMS stating that my claim has been approved for payment and the courtesy car was to be dropped off on the 27/07/2019. I then phoned them to find out what was going on and my claim assessor told me that this was escalated to her manager, now I need the car and I am being told that the benefit has fallen off, like really I need the car for work and all that. I was happy with them at first but now I am disappointed with the way how my courtesy car benefit has been handled and this was never discussed with me and no disclaimer was given regarding the car. Outsurance you have ruined my day and with this you have ruined my reputation with my employer. Prudence Mabona
210 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)