Renault Duster electrical fault

One of our company vehicles had been towed on the 19th April from our business premises due to an electrical fault and was parked at the towing yard for a week. Numerous calls to Renault Roadside assist proved to be a waste if time. I was informed that the vehicle was towed to Renault Port Elizabeth and then the next day when I queried I was told it was taken to Automall East London. On the 26th April I went to Automall and was told the vehicle was not there. I made contact with the towing company and was advised that the vehicle was still in their yard and will be towed to Automall on the same day. Renault South Africa/Roadside Assist clearly cannot communicate with their clients and don't seem interested in resolving issues. The Staff at Automall East London showed no interest in resolving the issue. Renault South Africa Still have not reached out to try and resolve or apologise for what has transpired.