Renault Roodepoort
Claimed Business
|1|6 Reviews (last 12 months)|This business does not respond to reviews
Renault Roodepoort
Claimed Business
|1
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencedF
dewaldt F
1 reviews | Active since Apr 2017
26 May 2026, 11:33
Poor communication
The communication at the 2nd hand dealership Motus is up to …… it’s almost 2 weeks since I’m waiting for feedback in connection with a manufacturer warranty claim They say it will take up to five days but we standing weeks later and I need to send them WhatsApp messages to follow up but then just get ignored Can’t believe that’s the service we get after buying a car from them
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dewaldt F
1 reviews | Active since Apr 2017
26 May 2026, 11:33
Poor communication
The communication at the 2nd hand dealership Motus is up to …… it’s almost 2 weeks since I’m waiting for feedback in connection with a manufacturer warranty claim They say it will take up to five days but we standing weeks later and I need to send them WhatsApp messages to follow up but then just get ignored Can’t believe that’s the service we get after buying a car from them
0
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katleho L
1 reviews | Active since May 2026
19 May 2026, 09:55
Absolutely disappointing
Absolutely disappointed with the service at Roodepoort Renault dealership. The finance person had a rude attitude from the beginning, spoke with no respect, and treated customers terribly. What made it worse is that they never kept their side of the deal regarding the promised cash back after everything was signed. Very unprofessional and dishonest experience. Feels like a **** dealership that only cares about getting deals done and not treating customers fairly. I regret dealing with them and would never recommend this dealership to anyone.
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katleho L
1 reviews | Active since May 2026
19 May 2026, 09:55
Absolutely disappointing
Absolutely disappointed with the service at Roodepoort Renault dealership. The finance person had a rude attitude from the beginning, spoke with no respect, and treated customers terribly. What made it worse is that they never kept their side of the deal regarding the promised cash back after everything was signed. Very unprofessional and dishonest experience. Feels like a **** dealership that only cares about getting deals done and not treating customers fairly. I regret dealing with them and would never recommend this dealership to anyone.
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Brandon S
1 reviews | Active since Oct 2019
3 Mar 2026, 16:38
Extremely Unprofessional Service – No Communication & Endless Delays
On 24 February, I booked my vehicle in at Renault Roodepoort for its scheduled service, as well as to address a faulty brake light switch and a dashboard error reading “Check Anti Pollution System.” The vehicle was dropped off at 8am, and we specifically requested that we receive updates regarding the vehicle’s progress and completion time. We remained in the Roodepoort area the entire day waiting for a call. By 3pm, having received no communication whatsoever, we decided to call the branch ourselves. We were then informed that the workshop mechanic had not yet attended to the vehicle and that we should leave it overnight. We reluctantly agreed. The following day (Wednesday), we were told they were awaiting warranty approval for a faulty brake light switch and a leak on the water bottle — something we were completely unaware of, as the vehicle was not losing water at all. Regarding the “Check Anti Pollution System” error, we were told that sometimes sensors trigger due to a faulty battery. When we asked whether the battery had been tested, we were told it had not. Since Wednesday, 25 February, we have had to call daily for updates regarding warranty approval. Not once has any staff member proactively contacted us. No phone call. No message. Nothing. Every update has required us to follow up ourselves. It is now 2 March — a full week later — and we are still being told they are “awaiting warranty approval.” In addition, we have now been informed that the brake light switch is on back order, meaning the vehicle may take another week to be repaired. The Service Manager, Jacky, has been extremely unprofessional in her communication. On multiple occasions she has promised to return my calls but has failed to do so. Yesterday she assured me she would contact me before 3pm today. When I called her at 15:30, she abruptly responded, “I told you I’ll call you at 4,” which was not the case. This tone and attitude are unacceptable when dealing with customers who have already been inconvenienced for over a week. Jacky claims she is also “raising her eyebrows” at the situation as she is new to the branch and cannot believe it is taking this long — however, acknowledging poor service without resolving it does not help the customer. I also dealt with Whitney from Renault, who made multiple promises but similarly failed to return calls. Each time I needed feedback, I had to call in and request to speak to her. This level of service is shocking. We are now stuck in what feels like a never-ending cycle of poor communication, delays, and broken promises. A simple courtesy call or honest update would have gone a long way, but instead we have been left chasing feedback for over a week. Very disappointing experience. Client : Kensil Nadaraju Contact : ***
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Brandon S
1 reviews | Active since Oct 2019
3 Mar 2026, 16:38
Extremely Unprofessional Service – No Communication & Endless Delays
On 24 February, I booked my vehicle in at Renault Roodepoort for its scheduled service, as well as to address a faulty brake light switch and a dashboard error reading “Check Anti Pollution System.” The vehicle was dropped off at 8am, and we specifically requested that we receive updates regarding the vehicle’s progress and completion time. We remained in the Roodepoort area the entire day waiting for a call. By 3pm, having received no communication whatsoever, we decided to call the branch ourselves. We were then informed that the workshop mechanic had not yet attended to the vehicle and that we should leave it overnight. We reluctantly agreed. The following day (Wednesday), we were told they were awaiting warranty approval for a faulty brake light switch and a leak on the water bottle — something we were completely unaware of, as the vehicle was not losing water at all. Regarding the “Check Anti Pollution System” error, we were told that sometimes sensors trigger due to a faulty battery. When we asked whether the battery had been tested, we were told it had not. Since Wednesday, 25 February, we have had to call daily for updates regarding warranty approval. Not once has any staff member proactively contacted us. No phone call. No message. Nothing. Every update has required us to follow up ourselves. It is now 2 March — a full week later — and we are still being told they are “awaiting warranty approval.” In addition, we have now been informed that the brake light switch is on back order, meaning the vehicle may take another week to be repaired. The Service Manager, Jacky, has been extremely unprofessional in her communication. On multiple occasions she has promised to return my calls but has failed to do so. Yesterday she assured me she would contact me before 3pm today. When I called her at 15:30, she abruptly responded, “I told you I’ll call you at 4,” which was not the case. This tone and attitude are unacceptable when dealing with customers who have already been inconvenienced for over a week. Jacky claims she is also “raising her eyebrows” at the situation as she is new to the branch and cannot believe it is taking this long — however, acknowledging poor service without resolving it does not help the customer. I also dealt with Whitney from Renault, who made multiple promises but similarly failed to return calls. Each time I needed feedback, I had to call in and request to speak to her. This level of service is shocking. We are now stuck in what feels like a never-ending cycle of poor communication, delays, and broken promises. A simple courtesy call or honest update would have gone a long way, but instead we have been left chasing feedback for over a week. Very disappointing experience. Client : Kensil Nadaraju Contact : ***
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Replies (0)DwLR
De wet Le Roux
1 reviews | Active since Sept 2018
3 Mar 2026, 10:53
************* Dealership
Good day, I just want to bring to your attention that the following dealer Motus Renault Roodepoort is ****ming the innovation group as well as people out of false repairs that need to be done. On 23 February 26 I took my car for a service to motus Renault Roodepoort they kept my car the entire day and did not do the service - I received a phone call that afternoon informing me that the engine needs to be overhauled - I refused as I knew nothing was wrong with my car, I took my car back and took it to another dealer Renault clear water yesterday 02 March 26 where they did the service and informed me that nothing was wrong with my car. My concern is that Renault Roodepoort is trying to **** people and the innovation group out of thousands of rands for repairs that is not needed. This is unacceptable and the lack of professionalism of that branch is shocking. Due to the false information that was provided to me by Renault Roodepoort I have encountered unnecessary expenses as well as unnecessary distress. I really hope that by me reporting the incident that it would be investigated as I fear that this has happened to a number of people before me as well.
Helpful (0)
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De wet Le Roux
1 reviews | Active since Sept 2018
3 Mar 2026, 10:53
************* Dealership
Good day, I just want to bring to your attention that the following dealer Motus Renault Roodepoort is ****ming the innovation group as well as people out of false repairs that need to be done. On 23 February 26 I took my car for a service to motus Renault Roodepoort they kept my car the entire day and did not do the service - I received a phone call that afternoon informing me that the engine needs to be overhauled - I refused as I knew nothing was wrong with my car, I took my car back and took it to another dealer Renault clear water yesterday 02 March 26 where they did the service and informed me that nothing was wrong with my car. My concern is that Renault Roodepoort is trying to **** people and the innovation group out of thousands of rands for repairs that is not needed. This is unacceptable and the lack of professionalism of that branch is shocking. Due to the false information that was provided to me by Renault Roodepoort I have encountered unnecessary expenses as well as unnecessary distress. I really hope that by me reporting the incident that it would be investigated as I fear that this has happened to a number of people before me as well.
0
Replies (0)M
Mini
1 reviews | Active since Jun 2025
11 Feb 2026, 10:47
Bought a vehicle mid January and no number plates provided
Bought a vehicle mid January and no number plates provided. Temporary permit has also expired but number plates still have not arrived. My vehicle was now impounded this morning and had to pay the fee for that but it’s not my fault
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Mini
1 reviews | Active since Jun 2025
11 Feb 2026, 10:47
Bought a vehicle mid January and no number plates provided
Bought a vehicle mid January and no number plates provided. Temporary permit has also expired but number plates still have not arrived. My vehicle was now impounded this morning and had to pay the fee for that but it’s not my fault
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Anonymous
1 reviews | Active since Mar 2017
23 Aug 2025, 16:27
Bad service
On the 25/07/2025 I ordered the nuts lock for my car and I was told I will receive the parts within 4 weeks. Then on the fourth week I called to find out if it had arrived. I was told it is discontinued and David told me to send my bank confirmation letter and ID copy so I can get my money back. On the 12/08/2025 I send him docs. On the 16th I called which was Monday, because David didn't not give me feedback when I called him on his WhatsApp number Friday and Saturday to find out why I have not received the refund. Then I spoke to his manager and they send me endemnity. And was told I will receive my money after 2 days this week. And today is Saturday still I didn't receive any update or my refund back from Renault Roodepoort branch.
Helpful (0)
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Anonymous
1 reviews | Active since Mar 2017
23 Aug 2025, 16:27
Bad service
On the 25/07/2025 I ordered the nuts lock for my car and I was told I will receive the parts within 4 weeks. Then on the fourth week I called to find out if it had arrived. I was told it is discontinued and David told me to send my bank confirmation letter and ID copy so I can get my money back. On the 12/08/2025 I send him docs. On the 16th I called which was Monday, because David didn't not give me feedback when I called him on his WhatsApp number Friday and Saturday to find out why I have not received the refund. Then I spoke to his manager and they send me endemnity. And was told I will receive my money after 2 days this week. And today is Saturday still I didn't receive any update or my refund back from Renault Roodepoort branch.
0
Replies (0)