BS
Brandon S
Active since Oct 2019
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Extremely Unprofessional Service – No Communication & Endless Delays
On 24 February, I booked my vehicle in at Renault Roodepoort for its scheduled service, as well as to address a faulty brake light switch and a dashboard error reading “Check Anti Pollution System.” The vehicle was dropped off at 8am, and we specifically requested that we receive updates regarding the vehicle’s progress and completion time. We remained in the Roodepoort area the entire day waiting for a call. By 3pm, having received no communication whatsoever, we decided to call the branch ourselves. We were then informed that the workshop mechanic had not yet attended to the vehicle and that we should leave it overnight. We reluctantly agreed. The following day (Wednesday), we were told they were awaiting warranty approval for a faulty brake light switch and a leak on the water bottle — something we were completely unaware of, as the vehicle was not losing water at all. Regarding the “Check Anti Pollution System” error, we were told that sometimes sensors trigger due to a faulty battery. When we asked whether the battery had been tested, we were told it had not. Since Wednesday, 25 February, we have had to call daily for updates regarding warranty approval. Not once has any staff member proactively contacted us. No phone call. No message. Nothing. Every update has required us to follow up ourselves. It is now 2 March — a full week later — and we are still being told they are “awaiting warranty approval.” In addition, we have now been informed that the brake light switch is on back order, meaning the vehicle may take another week to be repaired. The Service Manager, Jacky, has been extremely unprofessional in her communication. On multiple occasions she has promised to return my calls but has failed to do so. Yesterday she assured me she would contact me before 3pm today. When I called her at 15:30, she abruptly responded, “I told you I’ll call you at 4,” which was not the case. This tone and attitude are unacceptable when dealing with customers who have already been inconvenienced for over a week. Jacky claims she is also “raising her eyebrows” at the situation as she is new to the branch and cannot believe it is taking this long — however, acknowledging poor service without resolving it does not help the customer. I also dealt with Whitney from Renault, who made multiple promises but similarly failed to return calls. Each time I needed feedback, I had to call in and request to speak to her. This level of service is shocking. We are now stuck in what feels like a never-ending cycle of poor communication, delays, and broken promises. A simple courtesy call or honest update would have gone a long way, but instead we have been left chasing feedback for over a week. Very disappointing experience. Client : Kensil Nadaraju Contact : 0799894125
0 replies
8 months ago
Amazing Service
I recently visited Southgate Wheels to view a vehicle I was interested in. While I was approved for finance, I initially had concerns due to cosmetic defects on the car and delays in the preparation process. This left me feeling uncertain about proceeding with the deal . However, I would like to commend Tariq, the manager, who personally reached out to me to apologise for the inconvenience and to explain the delays. He handled the situation with professionalism and compassion, assuring me that this is not how they intend to do business and that going forward the relationship will be a positive one. His approach gave me confidence that any future issues will be resolved. I also want to highlight the exceptional service I received from Shannon Sequira throughout this process. She was patient, kind, and consistently addressed my concerns with professionalism. The way she managed my queries is truly impressive, and I sincerely wish her every success in her career , she is an asset to the dealership. While my experience started off with challenges, the efforts made by both Tariq and Shannon showed a genuine commitment to improving customer satisfaction. I believe this experience reflects their willingness to take accountability and ensure a better client journey going forward.
0 replies
8 months ago
Disheartening to say the least
I visited the branch on Monday last week after seeing a vehicle I was interested in. Based on the mileage and price, I decided to proceed with the application, and I was approved. Upon closer inspection, I noticed several cosmetic issues with the paintwork, rims, rubber seals, and some minor defects. The salesperson assured me that all these issues would be resolved before I signed the contract. I agreed in good faith, expecting that the process would take no more than five days, with delivery on the following Saturday. It is now the following Tuesday and still the vehicle is not ready but still being advertised on their website . Although the salesperson was polite and kept me updated, the delays have been longer than expected. To me, it felt as though my purchase was not being prioritised, perhaps because the deal was not highly profitable for the dealership. My main concerns are the lack of clear timelines and poor communication. In terms of the Consumer Protection Act (CPA), a dealership has the responsibility to ensure that vehicles sold are of good quality, in proper working order, and free of any defects at the time of delivery. Placing a defective car on display and offering it on finance does not align with these requirements, as cars should ideally be ready for sale before being advertised. What is even more disappointing is that during this entire process, not a single manager from Southgate Wheels reached out to me directly to explain the delays or to reassure me as a customer. I felt strung along only by the salesperson, with no sense of urgency from management to secure the sale or address my concerns. The most disheartening part is that I had read many online reviews about Southgate Wheels—most of them negative. I even mentioned this to the salesperson, hoping my own experience would be different. Sadly, I find myself echoing the same frustrations others have had. Overall, this experience has been disappointing and has left me questioning the dealership’s professionalism and commitment to the standards set out by the Consumer Protection Act.
0 replies
21 months ago
Unbelievably poor service .
Urgent: Unacceptable Service and Delay with Vehicle Repairs To Whom It May Concern, I am writing to express my dissatisfaction with the service I have received from Nu Wagon Auto Body. The updates on my vehicle’s repairs ceased a week ago. Despite multiple inquiries, I have been given inconsistent information. Last Friday, I visited the branch and spoke with one of the technicians, who informed me that all parts had been received and the vehicle was 90% complete. He assured me that the vehicle would be ready for collection on Monday, the 22nd. However, since that day, I have been repeatedly told that they are waiting for a wheel arch. The part has now been reported as incorrect twice. While Nelli has been helpful, I find it unacceptable that a company of this size has made multiple errors with part orders. Nelli indicated that I would be able to collect my vehicle today, Friday, July 26th, but I have now been informed that the part is still incorrect. This situation is causing significant inconvenience, and I urgently need a resolution. I request immediate action to resolve this matter. Thank you for your prompt attention. Sincerely, Brandon Singh 0623937124
0 replies
31 months ago
The worst service from Courier It
Poor service from CourierIt . I have been receiving notifications that my parcel will be delivered since Tuesday 26th September that my parcel will be delivered. It is now Friday and still nothing. I have tried calling the customer service department on two separate datlya and they keep promising that the parcel will be delivered before the end of the day . It is now Friday the 29th 17:44 and still nothing.
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Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)