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Southgatewheels
Verified Business
S
Southgatewheels
Verified Business
296 Reviews (last 12 months)
Responds in 346 hours 13 min
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Southgatewheels receives strong praise for its friendly and dedicated sales consultants, with customers consistently naming staff members like Shannon, Prince, Kennedy, and Kiasha for exceptional personal service. However, a recurring pattern of serious complaints around odometer tampering, undisclosed accident history, post-sale vehicle faults, and poor aftercare communication significantly undermines trust for a notable minority of buyers.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently praise named staff such as Shannon, Prince, Kennedy, Kiasha, and Emmanuel for patience, friendliness, honesty, and going above and beyond during the sales process.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
5.9Trustindex Rating
#9Ranked In Repairs & Service
346h 13mReply Time
5 NPSLikely
Replied to 45% of negative reviews
Typically takes less than 346 hours 13 min to reply
TrustIndex
5.9
Score
Ranking
#9
in Repairs & Service
Avg Reply
346 hours 13 minutes
NPS Score
5
Recommended: Likely
Replied to 45% of negative reviews
Typically takes less than 346 hours 13 min to reply
Review Distribution
4.6|296 Reviews
May '25 - Apr '26
5(85.7%)
4(6.6%)
3(1.1%)
2(0%)
1(6.6%)
5(85.7%)
4(6.6%)
3(1.1%)
2(0%)
1(6.6%)
Recent reviews (296)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDC
Dillen C
1 reviews | Active since Jan 2020
17 Mar 2026, 13:17
Highly Not Recommended !!!
After my previous review / complaint about mileage tampering i was contacted by Tariq who advised me that all will be sorted and it was only a mistake. It was resolved eventually after they blamed everything on the warranty company Motorvaps. I was told that it was a error from the warranty company's side and they will rectify the problem. I was told by tariq that southgate is so sorry for all the inconvenience on 12 March 2026 that they will cover the shortfall of the quotation thats needed to repair the Audi. Side note: ( i’ve been without a car since 2nd of march 2026 because documents received by southgate had different mileage on and my original warranty claim was declined) I received feedback from motorvaps on 13 March 2026 that my documents has been updated with mileage of 183 129 and i can go to the repair centre to submit a claim. I did that and received an approved amount of R4850 that the warranty would pay Please note total repair cost was sent to southgate prior to approval, two quotations 1st one from audi centre in welkom amount of R19 087.13 and WDP Cars amount of R11 471.25 Tariq responded that they will assist with the shortfall if i use quotation 2 from WDP cars, again i was lenient and decided to do that. Yesterday after receiving no feedback from southgate once again i sent Tariq a message requesting feedback on my email i sent to him and Johan (not one of the two responded to the mail) Tariq then called me and said he is out of office can i tell him what the shortfall is so we can sort it out. I gave the shortfall +- 6k and then he responded with can we please go 50/50 with the amount, i was shook at first because thats not what he agreed to when he begged me to take down my previous review but yet again i was understanding and lenient. I agreed and told him to pay it directly to the repair centre and he responded quickly with a no he will pay the money back to me once the review is removed. Shortly after that call i received a mail from johan that said he received feedback from Tariq they can assist with R2500 bare in mind the total shortfall was R6621.25. I sent a new mail requesting that the shortfall should be split evenly between us as i think that is fair and like before no response, if i call no Answer. Looks like they just want everything to go their way and whoever gets in the way can just be ignored. I would highly recommend people to go read the facebook reviews and consider alternative dealerships before making use of southgate wheels. I have relevant messages and recordings available of empty promises made to me.
Helpful (0)
|Replies (0)DC
Dillen C
1 reviews | Active since Jan 2020
17 Mar 2026, 13:17
Highly Not Recommended !!!
After my previous review / complaint about mileage tampering i was contacted by Tariq who advised me that all will be sorted and it was only a mistake. It was resolved eventually after they blamed everything on the warranty company Motorvaps. I was told that it was a error from the warranty company's side and they will rectify the problem. I was told by tariq that southgate is so sorry for all the inconvenience on 12 March 2026 that they will cover the shortfall of the quotation thats needed to repair the Audi. Side note: ( i’ve been without a car since 2nd of march 2026 because documents received by southgate had different mileage on and my original warranty claim was declined) I received feedback from motorvaps on 13 March 2026 that my documents has been updated with mileage of 183 129 and i can go to the repair centre to submit a claim. I did that and received an approved amount of R4850 that the warranty would pay Please note total repair cost was sent to southgate prior to approval, two quotations 1st one from audi centre in welkom amount of R19 087.13 and WDP Cars amount of R11 471.25 Tariq responded that they will assist with the shortfall if i use quotation 2 from WDP cars, again i was lenient and decided to do that. Yesterday after receiving no feedback from southgate once again i sent Tariq a message requesting feedback on my email i sent to him and Johan (not one of the two responded to the mail) Tariq then called me and said he is out of office can i tell him what the shortfall is so we can sort it out. I gave the shortfall +- 6k and then he responded with can we please go 50/50 with the amount, i was shook at first because thats not what he agreed to when he begged me to take down my previous review but yet again i was understanding and lenient. I agreed and told him to pay it directly to the repair centre and he responded quickly with a no he will pay the money back to me once the review is removed. Shortly after that call i received a mail from johan that said he received feedback from Tariq they can assist with R2500 bare in mind the total shortfall was R6621.25. I sent a new mail requesting that the shortfall should be split evenly between us as i think that is fair and like before no response, if i call no Answer. Looks like they just want everything to go their way and whoever gets in the way can just be ignored. I would highly recommend people to go read the facebook reviews and consider alternative dealerships before making use of southgate wheels. I have relevant messages and recordings available of empty promises made to me.
0
Replies (0)NG
Nadiem G
1 reviews | Active since Jan 2020
13 Mar 2026, 16:31
Shannon provided a stellar sales service as the intermediary for all discussions during the assessment through to finalization
Shannon provided a stellar sales service as the intermediary for all discussions during the assessment through to finalization. She was professional and provided consistent communication throughout. Thank you for the service.
Helpful (0)
|Replies (0)NG
Nadiem G
1 reviews | Active since Jan 2020
13 Mar 2026, 16:31
Shannon provided a stellar sales service as the intermediary for all discussions during the assessment through to finalization
Shannon provided a stellar sales service as the intermediary for all discussions during the assessment through to finalization. She was professional and provided consistent communication throughout. Thank you for the service.
0
Replies (0)J
B
Bongiwe
1 reviews | Active since Jan 2020
11 Mar 2026, 11:38
The consultant was p...
The consultant was prompt to address all concerns with assurance that the process will be quick and professional , regardless of the outcome the service was good both on contact and telephonically.
Helpful (0)
|Replies (0)b
SM
Sueneil M
1 reviews | Active since Jan 2020
10 Mar 2026, 13:42
Kiasha has gone beyond the call of service, arranging the delivery of our vehicle, to amazing coffee, amongst others
Kiasha has gone beyond the call of service, arranging the delivery of our vehicle, to amazing coffee, amongst others. She felt our frustration and reminded us of the human element in the transaction. I highly recommend her expertise and personal touch to the deal. I'm definitely referring my network to her.
Helpful (0)
|Replies (0)SM
Sueneil M
1 reviews | Active since Jan 2020
10 Mar 2026, 13:42
Kiasha has gone beyond the call of service, arranging the delivery of our vehicle, to amazing coffee, amongst others
Kiasha has gone beyond the call of service, arranging the delivery of our vehicle, to amazing coffee, amongst others. She felt our frustration and reminded us of the human element in the transaction. I highly recommend her expertise and personal touch to the deal. I'm definitely referring my network to her.
0
Replies (0)CE
Charlene E
1 reviews | Active since Jan 2020
10 Mar 2026, 02:19
Unauthorized Use/Possession of Property
Southgate Wheels, Florida Glen has been having my vehicle for almost 60 days after it went in for repair. The company is refusing to provide information regarding the location of the vehicle even after involving their shared management team at the GDP Group (Cherry) which manage their new car sales branch of Omoda and Jaecoo.
Helpful (0)
|Replies (0)CE
Charlene E
1 reviews | Active since Jan 2020
10 Mar 2026, 02:19
Unauthorized Use/Possession of Property
Southgate Wheels, Florida Glen has been having my vehicle for almost 60 days after it went in for repair. The company is refusing to provide information regarding the location of the vehicle even after involving their shared management team at the GDP Group (Cherry) which manage their new car sales branch of Omoda and Jaecoo.
0
Replies (0)DC
Dillen C
1 reviews | Active since Jan 2020
6 Mar 2026, 12:22
Mileage Tampering.
Bought a 2013 Audi Q5 from southgate wheels in October 2024. Car was advertised with only 169 thousand kilos on the clock, i requested a photo and received one of 172 415 thousand kilos, i then spoke to a audi centre in welkom they said its not possible because that car was in for general maintenance at a audi centre in Mbombela on 3 June 2021 and already had 175 592 thousand kilos on the clock. I spoke to Kiasha and explained what i found and she convinced me that it was only a mistake and the wrong Odometer photo was sent to me. She then sent me a new Odometer with 183 129 thousand kilos on the clock. I decided to proceed with the purchase of this vehicle as we all make mistakes and it was nothing major. Now 1year 5 Months later the car had a issue with a water pump again nothing major because i was advised by southgate to take a warranty. I then wanted to submit a claim but to my surprise when i gave them the current Kilos on the vehicle the lady said thats not possible because i bought it with 235 011 thousand kilos on the clock back in 2024 ? I spoke to Kiasha again and she again gave me a answer that everything was fine and all will be sorted that was the last of it now i can call to no avail yet if i use a different number she answers and responds with a excuse as soon as i tell her who i am. She does not respond to messages I'm just left to sort out their mess. The short and long of this story is i now paid for a warranty to assist me if something should go wrong that i cant use because the cars kilos was tampered with. I have documentation that reads as follows. - Audi centre Mbombela General maintenance 3 June 2021 Odometer 175 592 Thousand Kilos. (Received by Lindsay Saker Welkom) - Southgate wheels Invoice 4 October 2024 Odometer reading 169 739 thousand kilos. - DEKRA report 10 May 2024 Odometer reading 183 129 thousand kilos - Southgate Wheels DELIVERY INSPECTION AND ACCEPTANCE 5 October 2024 Odometer reading was 169 739 thousand and then scratched out with pen and written in 183 129 thousand kilos. - MOTORVAPS GRAPHITE WARRANTY (PLUS) (V5) (35%) 4 October 2024 Odometer reading 235 011 thousand kilos. - Odometer reading Received by Kiasha via whatsapp on 4 October 2024 was 172 415 and the same day another photo of 183 129 thousand. Be warned confirm Odometer readings thoroughly before purchasing because once you sign your on your own.
Helpful (0)
|Replies (0)DC
Dillen C
1 reviews | Active since Jan 2020
6 Mar 2026, 12:22
Mileage Tampering.
Bought a 2013 Audi Q5 from southgate wheels in October 2024. Car was advertised with only 169 thousand kilos on the clock, i requested a photo and received one of 172 415 thousand kilos, i then spoke to a audi centre in welkom they said its not possible because that car was in for general maintenance at a audi centre in Mbombela on 3 June 2021 and already had 175 592 thousand kilos on the clock. I spoke to Kiasha and explained what i found and she convinced me that it was only a mistake and the wrong Odometer photo was sent to me. She then sent me a new Odometer with 183 129 thousand kilos on the clock. I decided to proceed with the purchase of this vehicle as we all make mistakes and it was nothing major. Now 1year 5 Months later the car had a issue with a water pump again nothing major because i was advised by southgate to take a warranty. I then wanted to submit a claim but to my surprise when i gave them the current Kilos on the vehicle the lady said thats not possible because i bought it with 235 011 thousand kilos on the clock back in 2024 ? I spoke to Kiasha again and she again gave me a answer that everything was fine and all will be sorted that was the last of it now i can call to no avail yet if i use a different number she answers and responds with a excuse as soon as i tell her who i am. She does not respond to messages I'm just left to sort out their mess. The short and long of this story is i now paid for a warranty to assist me if something should go wrong that i cant use because the cars kilos was tampered with. I have documentation that reads as follows. - Audi centre Mbombela General maintenance 3 June 2021 Odometer 175 592 Thousand Kilos. (Received by Lindsay Saker Welkom) - Southgate wheels Invoice 4 October 2024 Odometer reading 169 739 thousand kilos. - DEKRA report 10 May 2024 Odometer reading 183 129 thousand kilos - Southgate Wheels DELIVERY INSPECTION AND ACCEPTANCE 5 October 2024 Odometer reading was 169 739 thousand and then scratched out with pen and written in 183 129 thousand kilos. - MOTORVAPS GRAPHITE WARRANTY (PLUS) (V5) (35%) 4 October 2024 Odometer reading 235 011 thousand kilos. - Odometer reading Received by Kiasha via whatsapp on 4 October 2024 was 172 415 and the same day another photo of 183 129 thousand. Be warned confirm Odometer readings thoroughly before purchasing because once you sign your on your own.
0
Replies (0)