Southgatewheels
Verified Business
|4.8|366 Reviews (last 12 months)|Responds in 1206h 51m
Southgatewheels
Verified Business
|4.8
366 Reviews (last 12 months)
Responds in 1206h 51m
Rated in:
Scores reflect the Overall AI Score for each category
Southgatewheels
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Southgatewheels delivers a largely positive purchase journey driven by standout sales consultants, though serious post-sale issues including alleged mileage tampering, undisclosed accident history, and unresolved mechanical defects create significant risk for a minority of buyers who report being ghosted after handover.
TrustIndex
6.7
Ranking
#19
in Repairs & Service
Reply Time
1206h 51m
NPS Score
20
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, Southgatewheels delivers a largely positive purchase journey driven by standout sales consultants, though serious post-sale issues including alleged mileage tampering, undisclosed accident history, and unresolved mechanical defects create significant risk for a minority of buyers who report being ghosted after handover.
Southgatewheels's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers repeatedly name Prince, Shannon, Kiasha, Kennedy, Emmanuel, Yasmeen and Johan as patient, knowledgeable and honest. Staff Professionalism (9.1) is the dealership's strongest theme with many reviewers describing consultants as going above and beyond.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Prince made a stressful day feel easy He was kind, patient, and explained everything without the confusing stuff. Left feeling confident and actually happy about the choice. 10/10 would recommend!
1 reviews | Active since Jan 2020
Prince made a stressful day feel easy He was kind, patient, and explained everything without the confusing stuff. Left feeling confident and actually happy about the choice. 10/10 would recommend!
1 reviews | Active since Jan 2020
I would like to write a review about Southgatewheels Good experience with southgatewheels,Kennedy who was assisting me with viewing cars was very welcoming and polite.I recieved the helped that I needed without any problems.
1 reviews | Active since Jan 2020
I would like to write a review about Southgatewheels Good experience with southgatewheels,Kennedy who was assisting me with viewing cars was very welcoming and polite.I recieved the helped that I needed without any problems.
1 reviews | Active since Jan 2020
I started out confused and wasn’t sure if I was making the right choice.There is Mr Prince who didn’t push anything on me. He sat down, explained the options clearly, and made sure I understood the details before moving forward. Prince served me with good patience that made a big difference. By the end, I felt confident and the whole process went through smoothly. Professional service and no runaround.
1 reviews | Active since Jan 2020
I started out confused and wasn’t sure if I was making the right choice.There is Mr Prince who didn’t push anything on me. He sat down, explained the options clearly, and made sure I understood the details before moving forward. Prince served me with good patience that made a big difference. By the end, I felt confident and the whole process went through smoothly. Professional service and no runaround.
1 reviews | Active since Jan 2020
Kennedy was a lifesaver 🙌 I had so many car questions and he explained everything so simply, no rush at all. Super patient and actually cares that you get it. Best customer service 💯💯💯💯💯
1 reviews | Active since Jan 2020
Kennedy was a lifesaver 🙌 I had so many car questions and he explained everything so simply, no rush at all. Super patient and actually cares that you get it. Best customer service 💯💯💯💯💯
1 reviews | Active since Jan 2020
I had an amazing experience dealing with Kennedy at Southgatewheels. From the very beginning, he was professional, patient, and genuinely helpful throughout the entire process. He took the time to answer all my questions honestly and made everything feel smooth and stress free. What stood out the most was his excellent communication and willingness to go the extra mile to make sure I was satisfied. It’s rare to come across someone so dedicated and trustworthy these days. I would definitely recommend Kennedy to anyone looking for great service and a pleasant experience at Southgatewheels.
1 reviews | Active since Jan 2020
I had an amazing experience dealing with Kennedy at Southgatewheels. From the very beginning, he was professional, patient, and genuinely helpful throughout the entire process. He took the time to answer all my questions honestly and made everything feel smooth and stress free. What stood out the most was his excellent communication and willingness to go the extra mile to make sure I was satisfied. It’s rare to come across someone so dedicated and trustworthy these days. I would definitely recommend Kennedy to anyone looking for great service and a pleasant experience at Southgatewheels.
The most common complaint about Southgatewheels, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. Vehicle Quality & Reliability (5.8) is the weakest area. Multiple buyers report serious defects after purchase including overheating, broken engines, mileage discrepancies, undisclosed prior accidents, missing spare keys, and warranty disputes that left vehicles unusable.
Southgatewheels scores 3.8 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.3. Their strongest theme is Staff Expertise (4.4); their weakest is Repair Quality (3). The top AI-rated Repairs & Service business on Hellopeter is Eljoney Executive Body Repairs (4.7). How is the AI Score calculated? →
Southgatewheels has a TrustIndex of 6.7 out of 10 on Hellopeter, based on 366 reviews in the last 12 months. Hellopeter has tracked Southgatewheels across 1,052 total reviews. How is the TrustIndex calculated? →