Poor Service

I am extremely dissatisfied with the service I’ve received from Renault Roodepoort.

My vehicle finance was approved by the banks some time ago, yet the dealership continues to delay finalizing the transaction. I have made every effort to remain patient, but the lack of urgency, communication, and professionalism is completely unacceptable.

On Monday, I was informed that the finance manager would contact me—this never happened. Then this morning (Wednesday), I received a message at 07:12 stating that I would receive a call during the day. It is now 15:35 and still no call, no feedback, and no further communication. This ongoing silence reflects a concerning disregard for my time and commitment.

To make matters worse, I have not even seen the vehicle I am meant to be purchasing a Renault Kwid, advertised at Renault Roodepoort which we discussed on Saturday, 01 June 2025.

Despite having submitted all required documents and meeting every request on my end, the process continues to stall. What’s most frustrating is that I am the one constantly following up and requesting feedback, rather than receiving timely updates from your side.

The service I’ve received so far is far below acceptable standards