Renault Roodepoort, empty promises and pathetic service all around

So my daughter recently got a Renault kwid from the dealership Renault Roodepoort. while innitially we were verhy happy with their service it soon become clear that this was just a front for hinding poor pathetic service actually.

her vehicle was replaced by the insurance and she had to deal with a Kagiso (KG), everything went ok. the day (20/06/2025) we went to fetch her car (admittedly we were early) but they were so disorganised its not even funny. when we finally got into the car, first thing i checked was the radio buttons on the steering wheel. and surprise surprise this didnt work at all. the vehicle was quickly taken to their workshop where it was confirmed that the back part of the steering wheel buttons were broken. now im no car dealer but this is something that shouldve been checked and made sure it worked before trying to hand over the car with faults. (101 point check)

being very excited about getting her car, we opted to take the car, as we drove more than an hour to collect it and KG then assurend us that he has cleared the ordering of the replacement part this with his manager that same day and that a collection of the car would be the following tuesday (24/06/2025) so that this could be fixed. according to KG the part wouldve arriaved on Monday 23/06/2025.

needless to say, the next tuesday 24/06/2025 came and went with not even a phone call from KG or anyone so inform us what is going on.

i then called the following friday 27/06/2025. i asked to talk to KG and the moment he heard who i was, i was met with attitude and all kinds of excuses. i asked to talk to a Denzel DP of the dealership and was told he is apparently out for the day. finally it was agreed that the vehicle would be collected at 7:00 on monday 30/06/2025 from my daughter, the car would be taken to heir workshop and be repaired and then brought back, Renault Roodepoort to reimburse my daughter for the fuel that is going to waste due to their mistake of not checking the car properly in the first place.

after my phone call with KG, i was so discgussed with this dealership and the poor service and empty promises, i called them again and asked to talk to Denzel, where i was told he is in a meeting (not out for the day) but would call me back, NOTHING HAPPENED

Monday 30/06/2025 arrived, surprise, nothing happened. after i had to call KG, again, once he realised whom i was, he went from friendly to one of the rudest sales people ive ever met and he had all kinds of excuses that he couldnt hear me but i could hear him 100%. i said he would call me back and still havent. given at least he called my daughter and said the car would be fetched the same day 30/06/2025 but didnt even give a time.

i called and asked to talk to Denzel ahain, and again he was apparently busy but would call me back. i cant help to get the feeling thaat MR Denzel either dont know about this or just simply also doenst care about the poor and substandard service his people are providing to clients.

either way, we still sitting with the car not fixed yet and no real idea of when, how and honestly if Renault Roodepoort would fixed the car as we were promised.

so when buying a car from this dealership. be very very careful.