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Adriaan J
Active since Mar 2020
9
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Industries
Reviews
9 reviews10 months ago
Renault Roodepoort, empty promises and pathetic service all around
So my daughter recently got a Renault kwid from the dealership Renault Roodepoort. while innitially we were verhy happy with their service it soon become clear that this was just a front for hinding poor pathetic service actually. her vehicle was replaced by the insurance and she had to deal with a Kagiso (KG), everything went ok. the day (20/06/2025) we went to fetch her car (admittedly we were early) but they were so disorganised its not even funny. when we finally got into the car, first thing i checked was the radio buttons on the steering wheel. and surprise surprise this didnt work at all. the vehicle was quickly taken to their workshop where it was confirmed that the back part of the steering wheel buttons were broken. now im no car dealer but this is something that shouldve been checked and made sure it worked before trying to hand over the car with faults. (101 point check) being very excited about getting her car, we opted to take the car, as we drove more than an hour to collect it and KG then assurend us that he has cleared the ordering of the replacement part this with his manager that same day and that a collection of the car would be the following tuesday (24/06/2025) so that this could be fixed. according to KG the part wouldve arriaved on Monday 23/06/2025. needless to say, the next tuesday 24/06/2025 came and went with not even a phone call from KG or anyone so inform us what is going on. i then called the following friday 27/06/2025. i asked to talk to KG and the moment he heard who i was, i was met with attitude and all kinds of excuses. i asked to talk to a Denzel DP of the dealership and was told he is apparently out for the day. finally it was agreed that the vehicle would be collected at 7:00 on monday 30/06/2025 from my daughter, the car would be taken to heir workshop and be repaired and then brought back, Renault Roodepoort to reimburse my daughter for the fuel that is going to waste due to their mistake of not checking the car properly in the first place. after my phone call with KG, i was so discgussed with this dealership and the poor service and empty promises, i called them again and asked to talk to Denzel, where i was told he is in a meeting (not out for the day) but would call me back, NOTHING HAPPENED Monday 30/06/2025 arrived, surprise, nothing happened. after i had to call KG, again, once he realised whom i was, he went from friendly to one of the rudest sales people ive ever met and he had all kinds of excuses that he couldnt hear me but i could hear him 100%. i said he would call me back and still havent. given at least he called my daughter and said the car would be fetched the same day 30/06/2025 but didnt even give a time. i called and asked to talk to Denzel ahain, and again he was apparently busy but would call me back. i cant help to get the feeling thaat MR Denzel either dont know about this or just simply also doenst care about the poor and substandard service his people are providing to clients. either way, we still sitting with the car not fixed yet and no real idea of when, how and honestly if Renault Roodepoort would fixed the car as we were promised. so when buying a car from this dealership. be very very careful.
0 replies
20 months ago
Vox Telecom - worse company ever
I have for the past months now been messed around by Vox Telecom i am being billed for a 250mb up and down fibre internet connection but when i test the line speeds with a Vox Technician the best we get is: Download speed: 86.66mb Upload Speed: 65.78mb Ping: 23305 Vox keeps telling me i need to contact Metrofiber, Metrofiber tells me they cnat do anything and i need to contact VOX. i ahve asked senior managers at Vox to get involved with absolutely no response from any of them: Walter van Loggerenberg Jo-Ann Bernie Coetser Mohammad just to name a few. no one has the decency to call me and assist me latest i was told by Vox technical to talk to Sales. Sales told me its easy, all i have to do is downgrade my package and ill get the line speed i downgraded to. honestly, can someone please assist me. i dont think its right being billed for something and then Vox just do not ensure i get even close to what i am being billed for. but Vox is quick to sent me an incresse letter and so forth. CAN ONE OF THE SENIOR MANAGERS OR DIRECTORS AT VOX CALL ME PLEASE.
53 replies
33 months ago
*****ulent deals at Hirsch's Centurion
Dear Allan Hirsch. Somehow i doubt that this message would ever reach you but lets hope. i am a customer that spent over R50000 in your centurion sore on Saturday the 29th of July 2023. we received excelet service from a gentleman called Darshen. we bought a LG plumber in fridge. the LG sales person in your Centurion store (KG) explained to us that your Hersch store always used a guy by the name of Godfrey to do all your installations. after KG called this Mr Godfrey KG told my wife and i that the installation would cost R500. Teh fridge was delviered and the installation as guy (Godfrey) as instructed by your Hirsch store came to do the installation. it was at this point where your installation guy stated i needed to give him R200 cash as he didnt have all his correct toolboxes with him and he didnt have all the correct fittings and all to do the installation. relactantly my wife an di gave him the money to go and buy the fittings as we needed our fridge to be installed. installation was done. and when Godfrey had to leave he asked me to pay him another R850 for the installation. i explained that we paid in store for the delivery and installation of our fridge and Godfrey left. The next morning i received a phone call form KG, the guy that sold the fridge to us, stating that i need to come and pay Godfrey for the installation. i realized that we made a mistake apparently as we thought this was all included in the end total that we spend in your store. i went to the store, but this time i had some questions. i explained to KG that my wife an di already gave Godfrey R200 cash due to him not having any of the fittings and parts that was needed to do the installation (which a Hirsch installation technician should have). finally Godfrey came and i got a chance to talk to him alone. he explained that he charges R300 for an installation. now here is where i get a bit suspicious. Godfrey confirmed to me that he only charges R300 for delivery, your Hirsch salesman KG told my wife and i the installation was R500. and i paid Godfrey R200 the previous day as well. in the end i ended up paying another R500 to Godfrey making the installation total R700. i asked to talk to KG's manager, a ego centric guy full off attitude approached me and asked what was going on. the moment i started to talk i could see that this manager was not interested in what a client is telling him. i made it clear i dont want anything from Hirsch but simply would like to bring this flagellant deals to his attention. your managers words to me as a client "you shouldn't have used Godfrey in the first place". now at this stage i lost my temper, Hirsch Centurion store instructed us to use Godfrey, now your manager was trying to blame me as the client for using the Hirsch recommended installer and not a qualified plumber. in the end, i still dont want anything from Hirsch, i simply wanted to bring this to your attention. and i will ensure that i reach as many people advising them to stay away from Hirsch centurion store as this is the kind of deals that is going on in this store. the complete disrespect i received from a manager blaming me as the client when i simply went on the instructions of Hirsch store is unacceptable and unheard of. the *****ulent deals your staff makes amongst themselves is shocking. as i said from the opening statement, i doubt i will hear anything back from you Mr Allan Hirsch, as your store even refused to give me contact detail for you, but please take this from a client, this is something that you should seriously attend to and sort out.
0 replies
47 months ago
webafrica stealing money from clients
so we used to have Webafrica, but then the problems started. we cancelled our service and the last date of our service was arranged and confirmed for the 31st of May 2022. we paid for the whole month of May. then on the 15th of May our internet was switched off. when contacting webafrica they stated that their cancelation cycle has run already and we were cancelled. we were instructed to return the routers before the 20th of May 2022 of pay a fine of R2800. so we returned the routers on the 19th of May 2022. and thought thank god we done with these idiots. well, today the 2nd of June we were billed by webafrica again. according to their system we still active. how the hell this is possible i dont know. as they have received our routers and all and confirmed with us that they cancelled our service early. thus owning us money. this is fraud at its best and webafrica is a bunch of thieves. i have opened a police case of theft and money fraud against them as well. trying to reach webafrica is impossible. and their whatsapp service, wow these idiots knows absolutely nothing. today alone i was transferred to 8 different whatsapp operators as no one knows how to assist or what they doing. can someone from webafrica please get in contact with me regarding this.
0 replies
49 months ago
Excellent people at Metro
a company that knows how to assist clients. we bought a new dishwasher from Metro, unfortunately it was leaking water and a guy by the name of Jay was so friendly and assisted us in getting it replaced with a brand new machine within 12 hours. thank you Metro team
53 replies
49 months ago
False promises and advertising by Vox Telecom
we were offered a package by a street sales person called Kagiso of Vax Telecom. a very friendly person, sure in what he was doing and assured us that he has been doing his job for some time and knows the ins and outs. Vox Telecom offered us a 50/50m fiber internet line with Metrofiber for R699 per month on a month to month contract. i asked Kagiso is Metrofiber already live in our area and i was again assured that yes they are already operating in the area. i explained i work from home and would need to get this new internet line installed asap. Kagiso then apparently called a Mr Hoffman and explained this to him and it was then said that our request has been escalated and we would be assisting within a week. we got the acceptance email from Vox extremely fast and we accepted everything as we were explained. a day later i received a message stating that the Metro Fiber would only be available within the next 6 to 8 weeks. i called Kagiso and asked about this and i was told he will again talk to this Mr Hoffman and get everything sorted shortly after my call i received a whatsapp message from Kagiso stating it would be sorted out within 7 to 14 days. i then called Kagiso to try and find out whats going on. he was full of stories and the friendly guy that first offered the deal to us was no where to be found, instead a rude and arrogant person was trying to explain his lies away. i then got a call from his supervisor, Chadwin. a guy whom has clearly never dealt with clients before. i was shouted and cursed at and this all because i wanted to get what i was promised by Kagiso in the first place. i finally got a call from a Mike Nthleko, apparently the manager of Chadwin, i explained the situation to him and at first he was a bit withdrawn but then understood the seriousness of the false advertising and promises that was made by Vox Telecom. i was then explained that Metro fiber is not live in our area yet as promised by Kagiso but that Openserve is, i was offered a more expensive deal of R799 per month but this would be for a 12 month contract and not month to month. i asked Mike to look and see what Vox can do to rectify the false promising of their team and how we would be able to get the same deal. he promised to look into the situation and to call me back. later the day Mike called me back and stated he needed more time to talk to all his senior managers to get this resolved. i agreed and he promised to call me back at 10:00 the next morning. at 11:00 the next morning i started to try and get hold of Mike as again the commitment that was made to me by Vox Telecom was not kept. after 12 phone calls finally Mike called me back again. i thanked him for calling me back as he promised and he was full of some story about the day running away from him. i then was offered a 2 choices, according to Mike he called all his personal connections and they confirmed that Metro Fiber would be live in our area on the 13th of May 2022. so the offers was as follows, we will have to wait for Metro fiber to go live and get the first 3 months free to apologies for the false offering we received, or we could take the more expensive offer of Open Serve and Vox would Credit us R100 per month for the next 12 months to get the package on the same price as what we were offered. i explained to Mike that if we take the more expensive offer after the year we would pay R2200 per year more and i asked how this would be compensated for, i explained that there was another product we bought from Vox and asked if this could be credited to make up for the yearly extra cost. at this point his manager a Johan took over the phone and started to talk to me. now, if you have ever spoken to a rude person, this guy will top anyone you think was rude. with a arrogant and bombastic attitude i was interrupted and not give a chance to talk. he said that they will not credit the product i bought as its a separate item, and i said i understood. Johan said he would call me back before COB that very same day to let me know how they would make us for Vox's false offerings. finally i got to speak again and i asked if i could talk to Jacques du Toit, the CEO of Vox Telecom to explain my situation to him but also to maybe get someone to treat me as a client that has been blatantly lied to with some respect and decency. Johan, made it clear that he doesnt have a problem and he would take the phone to his CEO right then and there and explain the story to Mr du Toit (this never happened). so end of the day came and no call from Johan as he promised yet again. yet again another false promise and commitment made by someone from Vox Telecom. the next morning i started calling the numbers i have for Mike and Johan again. after 1 hour of trying and 29 phone calls i finally received a call from Johan, as the previous day extremely arrogant and rude. when i asked him about why i wasnt called the previous day as he himself promised to do, he simply said "oh didnt Mike call you". i explained that no Mike didnt call me as Mike didnt make a promise or commitment to call me but that it was himself Johan that did. then i was told by Johan that Vox telecom will not be doing anything for the lies and false offerings they made. he also made it clear that its really not a Vox problem but rather my own problem. they would also not honor any of the offerings that Mike made to me at all. again, i asked to talk to the CEO as i had enough of being treated with such disrespect and in such a rude manner by Johan. i asked for Mr du Toit to call me within the next 10 min (figure of speach) to get someone to urgently call you. Johan told me that i cannot expect their CEO to jump after me and that he would call me when he wants. after that the phone was simply hung up in my ear and im still waiting for a call from anyone senior of Vox Telecom. so if this is the kind of treatment you want, its clear what to do, join Vox Telecom.
53 replies
50 months ago
Stay away from Webafrica
no lets be honest. do yourself a favour and stay away from this company. we have had nothing but endless problems with Webafrica. trying to call them. what a waste of time. you can only get to their sales teams and they know nothing. its been almost 3 weeks and im still waiting for webafrica's technical team to call me back. after wasting 4:30 holding on and listening to terrible music, explaining our situation to 11 different people. yet still no one has even bothered to call or assist. we still sitting with the same fiber problem. if anyone out there knows whom to talk to please let me know. our internet has for the last almost 3 weeks been on and off on and off about 400 times a day
53 replies
50 months ago
Bettersure - more like Better not insure
this is the worse company i have ever had to deal with. we were contacted quickly by Bettersure to get home insurance. everything was arranged and put in place. we were explained and promised that once our new bond registers Bettersure will automatically pick this up and our insurance cover will automatically be in place. our home bond registered on the 4th of March, nothing happened from Bettersure. i ahd to take out home cover from another company until i could find out what was going on with Bettersure. after wasting hours on the phone and endless eails i finally go hold of a guy by the name of Christo Theron, he tried to assist as the client care manager but also could tell me why our cover wasnt in place as it should be. finally it came to us having to claim. we put in a claim for our leakign swimming pool. which is fully covered on the policy. after struggling to find someone to assist and understand the claim, finally Bettersure send out a pool expert of their choice to come and assess the pool. this was done and his report was submitted. then nothing happened, no feedback from bettersure at all. i called in and yet again was messed around and finally Christo again helped and we found out that bettersure wasnt happy with their pool experts opinion and will be sending out an internal assessor to come and look at the pool. here the fun started. i am working and cannot keep taking off from wrk to accommodate bettersure and all their people. i was told by a guy called Shimpiwe that the internal assessor would call me to arrange a meeting. never happened. i had to take leave and wait hoping the internal assessor would show up. finally i got a call from one of the most arrogant and rudest people ive ever met in my life. yes you guessed it the internal assessor. he was calling to tell me he will only be there maybe the afternoon late or the following day. i made it clear that he will be come out the monday the 14th. these guys came out, fancy dressed and honestly didnt seem like they know anything about swimming pools. anyway, they took a look. then requested documents from us, this was submitted to them on 15th of March 2022 12:44. when i called in on the 17th of March to find out whats going on i was told that i would be called back. never happened. today the 18th i called in again, then was told that my documents was not received. finally spoke to the operations manager and she were able to find the documents on their system. why she were able to do this i dont know. then i was told that the OTP we have submitted wasnt signed. but when i opened the OTP it was clearly signed. this company is clearly jsut trying to hide away and not assit in getting claims paid or processed. my advise to anyone rather find another company that will treat you with respect, assist you in everyway they can and will be willing to form a relationship with you. this company is not one of them in my opinion. i hope tier CEO gets to read this as honestly they need to know whats happening in their business. still sitting, still have a pool problem and still no answers on anything.
424 replies
57 months ago
Worse service in the world - Multichoice SA
i have to be brutally honest and say that this company has the worse client service there could possible be in the world. after promising me all kinds of things like all companies does i was left with absolutely no one to assist or even remotely able to assist me. i opted for the price lock for the new dstv explora ultra decoder with installation. sent my paper work through and was approved within a day. i was then informed not asked but informed that the installation will be on the 24th of August 2021. so with not having a say in the matter i took a days leave for this to be done. on the 23th of August i received an sms stating that my installation would only be done on the 27th of August with no reason why it was moved. i called the installer and they quickly notified me that they dont cover my area for installations as they only work on JHB and i live in Centurion. my address that was emailed to multichoice correctly was given incorrectly to the installer. i called multichoice on 0112892000 spoke to 7 different people, having to explain my problem to each of them. each of them promising me they would sort it out and get back to me. never did. i finally got the number for the so called head office of multichoice and called and asked to talk to a senior manager or MD, GM or even the CEO. wanting to share my experience with them so that they can understand what pathetic service their company is offering. not surprised the CEO was to busy to talk to clients but would call me back. still havent happened, guess the company is following exactly in the CEO's footsteps when it comes to empty promises and client service commitment. i called in another 4 times. finally got to talk to a gentleman called Simon. he seemed like he would try and assist me and again was promised that i would get a call back with answers. still nothing and still no effort from the so called CEO as well. i would seriously hide like a coward as well if i were to be the CEO of a company that cared so little about their clients and if this was the best my company had to offer as client services. so, here i am still no installation, no answers on when this would be done and still no one at multichoice willing to step up and take responsibility and rectify the mess they created. maybe multichoice should consider a name change to NOchoice. much more suitable i think
159 replies
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