Renault South Africa( tokai)

<div>A very bad experience with my renault. Took it to them ror a problem with my starter in November. They then said they had to do a diagnostic scan. Which they and and I paid R1000 for it. According to them, the starter was the problem. I then struggled to get hold of the guy that assisted me (Shaun). Everytime I call they say his busy and they will get him to contact me. He never ever contacted me!. I called in January and said I would like to deal with the manager bit apparently the manager also wasn't available. It was said the managers wil contact me, which also never happened! In January, my husband applied online regarding sales... 123... someone calls immediately (shocking hey). I then explained to the manager (Roy), what my issue with renault is. He then arranged for me to take the car in and they will submit the claim. Renault then told ne it will be R9000 for the job. R6000 for the starter and R3000 for labor. And that my insurance is only covering R4000 so I basically had to then pay on R5000! Ridiculous! And apparently that price they gave was with discount! I told them I won't be able to and then fetched the car. I then took the car somewhere else(which is RMI approved), which they quoted R4100 (labour and starter included). We took the car in and upon them checking the car out. The guy said that it's not the starter it's some bolt that needs to be replaced (the starter was swinging/slipping). And for the replacement of the bolt the cost R2000 in total. And I did not even do a diagnostic scan at this place. The question I have for renault is... is your staff qualified enough? Because what was the R1000 for, for the diagnostic scan? But the actual problem wasn't even found? ! I hereby request a refund for the diagnostic scan that was conducted by renault. Regards,</div>