Poor Customer Care: Renault SA Avoiding Warranty Repair and Pushing Sales Instead

M reported a fault with the seat base on my Renault Duster to Renault Silverlakes in Pretoria. I was initially informed that they would check whether the vehicle was still under the manufacturer’s warranty, and if so, the repair would be done at no cost. Later when my car needed to fixed I was told there is a discrepancy between my documents and the warranty start date on their system and that I should take this up with Renault SA. I report this issue to Renaults SA and different consultants from Renault SA have given me conflicting information. One says there is a discrepancy between my documents and the warranty start date on their system. Another claims the seat base is not covered under the manufacturer’s warranty—directly contradicting previous statements. The last consultant who called me promised to email proof of this, but two weeks have passed with no communication. What is most disappointing is that instead of resolving the existing issue, Renault SA is now contacting me to sell a new Duster. The contradictory information, lack of proof, administrative discrepancies, and sales pressure—while my current issue remains unresolved—reflect poorly on Renault’s customer care and commitment to existing customers.