JM
Johanna M
Active since Aug 2023
21
Reviews
0
Industries
Reviews
21 reviews1 month ago
Poor Customer Care: Renault SA Avoiding Warranty Repair and Pushing Sales Instead
M reported a fault with the seat base on my Renault Duster to Renault Silverlakes in Pretoria. I was initially informed that they would check whether the vehicle was still under the manufacturer’s warranty, and if so, the repair would be done at no cost. Later when my car needed to fixed I was told there is a discrepancy between my documents and the warranty start date on their system and that I should take this up with Renault SA. I report this issue to Renaults SA and different consultants from Renault SA have given me conflicting information. One says there is a discrepancy between my documents and the warranty start date on their system. Another claims the seat base is not covered under the manufacturer’s warranty—directly contradicting previous statements. The last consultant who called me promised to email proof of this, but two weeks have passed with no communication. What is most disappointing is that instead of resolving the existing issue, Renault SA is now contacting me to sell a new Duster. The contradictory information, lack of proof, administrative discrepancies, and sales pressure—while my current issue remains unresolved—reflect poorly on Renault’s customer care and commitment to existing customers.
0 replies
1 month ago
Standard Bank Refusing to Reverse Payment to a Closed Account
I mistakenly made a payment into an old Astrodon Standard Bank account. When I contacted Astrodon to request a reversal, I was informed that the account was closed over a year ago and that Standard Bank is responsible for handling the reversal. However, Standard Bank continues to insist that Astrodon must facilitate the reversal—even though Astrodon cannot provide permission for a closed account. Standard Bank also cannot confirm whether the payment actually went through, which is extremely concerning. At this stage, it feels as though Standard Bank is holding onto my money and sending me from pillar to post, despite knowing the account is closed. I am highly disappointed with the lack of support and urgency from Standard Bank in resolving this matter.
53 replies
3 months ago
Happy with the great service
Iam so happy with the service from MiWay insurance. I put on a claim for a geysers and within 24 hrs the claim was approved and my geyser was fixed. I can proudly say this claim went" My Way" indeed which is the simplified way and yet the best way. Thanks to Treasure Mhlongo for the great service, it's appreciated.
56 replies
5 months ago
Great experience, it...
Great experience, it was a quick turnaround time and the reporting system is easily accessible.
71 replies
9 months ago
Levert Layte good service
I got great service from Levert Layte when we were communicating via WhatsApp regarding application of the courtesy car. Levert was quick to respond to my massages. It's a pity that the department I was refered was not of any assistance to me. I am disappointed about their turnaround time on courtesy car application. It's extremely slow and frustrating.
53 replies
11 months ago
I spoke to Malebana Mohale who gave a fantastic service
I spoke to Malebana Mohale who gave a fantastic service. He is so knowledgeable and very helpful in answering all the questions and clarity I needed. Most of all he made me feel valued as and proud to be MiWay client. Thank you Mohale, much appreciated
58 replies
15 months ago
Extremely poor Customer Care and lying to customers
I am so disappointed at Makro have been waiting for my order (MAK8399252) for two months now . Upon checking my profile the marked this order as complete and indicating I got my order which I never did. I called then 4 times now and they always say they will contact the courier and get back to me and they never did. Every week I call Macro help/customer service center with no help. This has been so depressing and I think the only way to address this is go and cause the scene at any Makro store. Makro, especially online is a ****, I would never buy at Makro again and I advise people not to use the online service its extremely unprofessional and has the most poor service.
53 replies
16 months ago
Extremely disappointed with bad service from Makro
I have received the most horrible service for my online purchase. I have receive bits and pieces of orders and its been three weeks now that I have not received my orders and upon tracking my orders since last week I see that order are on the way to client but they never arrive. Now I am stuck , I cant go anywhere because I am waiting for an order that is fore ever coming but never arrives. Their online chat system its a mess as one is forever on a que, you send multiple email and there is no response. The online service from Makro has declined drastically, I am extremely disappointed.
56 replies
17 months ago
Taking clients money and not render the service
Nhlanhla the CEO of Bhambanini installers requested that I give him money to buy material which is required for him to render my service in August. He took my money and never rendered the service. I kept on sending him massages asking for my money back and he told me numerous stories that his wife is sick, he is sister is no more, he is financially strained. Please stay away from this guy if you don't want to be in my situation. His way of conducting business is ********* and his full of lies and stories, in fact he should be blacklisted from the all networks of service providers including Team Bark. He comes across as jack of all trades with the intent of *********** people their hard earned money and give them excuses as a service. I am not going to let this go until he is backlisted from the service provider network. Stay very far from him, before you regret like me.
0 replies
18 months ago
Great customer service
Great customer care and they were so quick to respond to my WhatsApp massages. The consultants are professional, well spoken, competent and they also informed me on other products they offer. I am happy with the great service and great customer care, it's exceptional. Thank you
53 replies
Review Distribution
5 Star
5 (23.80952380952381%)
4 Star
0 (0%)
3 Star
1 (4.761904761904762%)
2 Star
1 (4.761904761904762%)
1 Star
14 (66.66666666666667%)