Worst Renault dealership in Cape Town

Dear Renault South Africa Customer Care,

I am writing to formally lodge a complaint regarding a promotional offer that has not been honoured by the Renault dealership where I purchased my vehicle.

At the time of purchase, the dealership clearly advertised that customers would receive a R5,000 shopping voucher with every vehicle purchase. This promotion was visibly displayed on the vehicles at the dealership, and I have attached photographic evidence.

I proceeded with the purchase in good faith based on this advertised promotion. However, the dealership has now refused to provide the R5,000 voucher, and no valid written explanation or exclusion was communicated to me prior to or during the sale.

This matter has already been escalated to the Motor Industry Ombudsman of South Africa (MIOSA), and I am now requesting Renault South Africa to intervene and ensure that the advertised promotion is honoured.

Please investigate this matter and provide feedback urgently, including confirmation of when I will receive the promotional voucher.

I also got the car in a bad state bubbles in tinting that was sorted eventually l,however came back with bad surface contamination with in the paint refused to do clay bar treatment instead gave a light polish when I got the car back there was a dent a few scratches that was repaired very poorly I had to walk to the dealership from my work as my sales person Sibo refused to fetch me saying his busy when I got there he was just standing around this is really a bad response on purchasing my new Renault Kiger is this what Reanult’s workmanship is about stay clear of the paarden Eiland multi franchise branch!!

They even blue tick me on WhatsApp and don’t respond to my concerns now that the deal has happened

Vehicle details:

Name: Naasief Van Graan

Vehicle: Renault Kiger Evolution

Dealership: Motus Renault Paardeneiland

Date of purchase: 23/02/26

Contact number: 0605560593

I look forward to your prompt resolution of this matter.