Title: Shocking Service, Engine Cleaning Without Consent & Vehicle Vandalism – Renault Motus Tygervalley

Business: Renault Motus Tygervalley Staff Member Involved: Service Manager – Matthew

I am extremely disappointed and disturbed by the treatment I received from Renault Motus Tygervalley. What was supposed to be a routine service turned into a traumatic and unacceptable experience.

I took my vehicle in for a normal service. When I collected it, I immediately noticed that the engine had been completely cleaned and the coolant had been interfered with, without any explanation or my consent. This raised serious concerns, as I was not informed of any such work being required or performed.

What made the situation even worse is what followed after I raised concerns. While refuelling shortly after collecting my vehicle, I discovered that my car had been slashed/damaged. This happened immediately after leaving the dealership, and I cannot ignore the timing and circumstances.

When I attempted to address this with the service manager, Matthew, instead of receiving professional assistance or accountability, I was met with an extremely disturbing response. He told me that I “could get so much more if I wasn’t upset”, which I found highly inappropriate, unprofessional, and threatening under the circumstances. This statement made me feel intimidated and unsafe.

At this point, I feel:

My vehicle was tampered with

I received poor and ********* service

I was treated with disrespect and ************

My safety and property were put at risk

I am requesting the following:

A full investigation into what was done to my vehicle during service

An explanation for the unauthorised engine cleaning and coolant interference

Accountability regarding the damage to my vehicle

A formal response from senior management at Motus Renault

Compensation for damages and emotional distress caused

This experience has completely destroyed my trust in this dealership. I am posting this publicly because my private attempts to resolve this matter have not been taken seriously.

I expect urgent feedback from Motus Renault head office.