1 reviews | Active since Member
I took my car in for a service at Renault umhlanga Durban. The place has no shuttle service regardless of where you are going. When taking my renault stepway plus all warning lights on the car were on which meant my car was due for a service. I asked the lady Sharika would all the lights dissappear after the service to which she advised "Yes" I picked up my car the same day and all the lights had disappeared. However 48hours later the engine light reappeared. My partner took the car in and it was checked they hooked up a diagnostic machine to the car advised that nothing was wrong. The engine light then disappeared once again. 48 hours later the light reappeared I called in and was told to bring the car in. I took the car in once again and the same process was followed and the light disappeared once again. I was asked if the car lost any power was there anything different, to which I replied no, which was true. This time, the light disappeared for 2 weeks and reappeared. I called in again and was advised that I would need to bring the car in. I advised I am working and needed the car to get to and from work. The lady said she was customer service head and would arrange for me to be dropped off and picked up. She was supposed to cLl me back which she never did. I am a single mother that has relocated to Durban from Johannesburg might I add renault in Joburg never did this I drive in fear not knowing when will my car give in. Bearing in mind I purchased my car brand new in 2019 so I do not understand any of this. I am also aware that my car is still under warranty. Renault umhlanga is the worst. And it's crazy that they don't t care. They never phone back.