Enough to leave Renault altogether

I’ve had such a horrible experience with Vincent who is the service manager and the team at the call centre, and home had to call back multiple times and also to get Liquid capital to call as well. Renault did not even submit my authorisation to liquid capital and I had to go back and forth with them as they couldn’t pick up my details and eventually after enough screaming there was progress.

I had to come back a week later to replace my break pads and a couple of other items and to my surprise they couldn’t find my booking and the parts that we asked to be arranged a week before.

As much as the lady that assisted me was helpful in assuring me I was already disheartened and disappointed that once again I woke up to find myself at their service desk at 7:30 to experience yet another back and forth with them.

This is the last time I’m servicing my car here and cannot wait to leave Renault altogether.