Active since Sep 2016
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8 reviews12 months ago
Enough to leave Renault altogether
I’ve had such a horrible experience with Vincent who is the service manager and the team at the call centre, and home had to call back multiple times and also to get Liquid capital to call as well. Renault did not even submit my authorisation to liquid capital and I had to go back and forth with them as they couldn’t pick up my details and eventually after enough screaming there was progress. I had to come back a week later to replace my break pads and a couple of other items and to my surprise they couldn’t find my booking and the parts that we asked to be arranged a week before. As much as the lady that assisted me was helpful in assuring me I was already disheartened and disappointed that once again I woke up to find myself at their service desk at 7:30 to experience yet another back and forth with them. This is the last time I’m servicing my car here and cannot wait to leave Renault altogether.
0 replies
20 months ago
The team was so amazing and assuring, I had lost my phone in Spain and it was incredible to know the swift movement from Dylan and the team, this was so unbelievably fast which if I'm being honest wasn't expecting and was really scared and stressed, I
The team was so amazing and assuring, I had lost my phone in Spain and it was incredible to know the swift movement from Dylan and the team, this was so unbelievably fast which if I'm being honest wasn't expecting and was really scared and stressed, I had no hope given I was travelling and they assured me at every pint and time, so I really do appreciate every team members efforts and I'm extremely impressed as a client. Once again thank you so much for your swift movement in just one day after getting all the details. I will be moving all insurance as well as I am highly impressed and you and your team have been so amazing. Thank you so much Dylan and Team
53 replies
38 months ago
Boitumelo Sipoya was amazing and supportive!
I’ve been quite frustrated with the process of cancelling an authorised claim and Boitumelo Sipoya made sure the entire day she kept me in the loop with calls and emails, she followed up, made sure she called me back, reassured and guided with calmness, I felt safe and heard by her and she made sure to resolve it the same day after having to wait an entire weekend for answer, I appreciate the swift and soft guidance so much! 5 star rating!
53 replies
43 months ago
They answered my que...
They answered my query on the phone quite quickly
133 replies
56 months ago
SHEIN SHOULD NEVER USE THEM
They are always unavailable, I have called over 20 times and I've only gotten a consultant twice. They don't respond to emails, and the phone cut's after it says we will connect you to a consultant. @SHEIN SHOULD USE AN ALTERNATIVE COMPANY IF THEY WANT TO KEEP CUSTOMERS
0 replies
115 months ago
Worst experience ever, Worst legal department help and No peace of mind
<p>On (26/10/2016)I spoke to a Michel Mulidi (From the Legal Department, Internal Claims at outsurance) at about 13:10 in order to enquire about my Motor Claim ( ********** 17) which i have been dealing with for two weeks now (17/10/2016). I called Michel first thing in the morning today to obtain an update after I had informed him about an outsource client Tessa Rosendorff who i had been in accident with. She has been extremely difficult to obtain and contact and i had to contact her during evenings in order to let her know that she needs to contact outsource. When I called Michel this morning I had asked him to call Tessa, and he said he will get back to me. I had to wait basically the whole day until 13:10 to hear that Tessa had denied the accident, and even then i only heard it from my legal team not by Outsurance. i didn't understand why i had to be the one calling them to get traction on my own claim.</p> <p>On the call that i had with Michel, he finally let me knwo she denied the accident and responsibility, and i even told him how i am tired of them protecting her and not treating me like I'm not their client as well. Even when she is wrong and there is an affidavit and a case number with the description of the accident they still protect her. Outsurance has long known that this case was reported to the police. I had told them immediately the day i put in the claim with Ronald Sanjivi (Advisor working on my claim).</p> <p>They even sent me a rejection letter an hour after my claim was done, and when i called as to why? they told me to ignore it because they didn't know I'm also with Outsurance, which from there on wards i knew that there is something up, because how do you reject a claim before the other party has put in one.</p> <p>Moving forward to today's call with i informed him how frustrated i am because I as their client is not being protected, not being catered to, and not being represented to the point where i felt necessary to get my legal team on board. I asked Michel to even go to the police station that is dealing with my case and gave him the case number, as everything is on paper and if she is denying the accident and her bumping into me, she would be lying under oath and would constitute fraud. Michel called back 5 minutes later saying the police department dealing with accident claims is off and attending a cancer awareness day. I immediately informed my legal team, and hence this reason for the email.</p> <p>My next step is scheduling a call with power FM to express my disgrace at the service and as well as expressing the ill treatment on HelloPeter. I will not stop until this is solved, i might be drained and feel effortless, and emotionally ignored but will continue.</p>
105 replies
117 months ago
Great service, friendly staff and great savings!
<p>As a first time buyer of car insurance, i found it such a daunting and draining process, as Its something new to me and having bought a new car,insurance was pretty hefty to get. </p> <p>I called Outsurance yesterday (13/09) and spoke to an amaizng gentleman called Lindobuhle Henge who made feel comfortable, informed and reassured me by offering me great premiu, honest advice and great conversation. This was not the case with the othe rinsureres i had interacted with the past few days, but after that one call with Outsusrance my day was sorted and I could with my daily routine.</p> <p>They sent me all the documenattion and even helped me with value added services. Thank you Outsurance for reassuring me and looking after my needs.</p> <p> </p> <p>Regards,</p> <p>Boitumelo "Happy Customer"</p>
53 replies
Review Distribution
5 Star
2 (25%)
4 Star
3 (37.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (37.5%)