Renault Woodmead service centre should be ashamed of their poor service.

Renault Woodmead service center is a Joke, and the service advisor should be fired! Our business Renault Triber vehicle was towed into Renault Woodmead yesterday as the vehicle refused to start. the Service advisor Matume Makgopo, explained to me that the vehicle would only be looked at same day if the vehicle was with them before 11am, they confirmed receipt of the vehicle at 12:00 yesterday 01 October 2025, the Matume advised me that the vehicle would only be looked at in the morning of the 2nd as they only got the vehicle at 12:00, but that he would call me as soon as they had diagnosed the vehicle. i waited till 12:00 on the 2nd and then called the service center, Matume advised me that he would check on the progress with the car and call me straight back. I waited again until 16:00 and after not receiving any word from Matume, i called again. He explained that the vehicle had not been looked at yet. I then reiterated that he said that I would have an answer the same day if the vehicle was with them before 11 am and that the vehicle had been with them since the 1st. He now said that the car may only be looked at in 3 days, as it's a tow-in. I told him that that was not what he explained to me on day 1, as he had assisted with arranging the tow, and was aware that it was a tow-in when he created the expectation. He also confirmed that other vehicles had been attended to today that were only brought in today (essentially jumping me in the queue) he has not called me back, nor apologized for the delay, nor given any explanation as to why the vehicle could not be looked at today. I then asked to speak to his supervisor to lay a complaint. Surprise, surprise his manager is not available, then asked to speak to the dealer principal, again not available. I guess poor service flocks together!!!!! Frankly, this service center is disrespectful and unprofessional. I see i am not alone on this forum. I guess poor service is their specialty; meanwhile, our business must suffer while at their mercy. Don't use Renault Woodmead if you value your sanity.