RG
Richard G
Active since Sep 2017
8
Reviews
0
Industries
Reviews
8 reviews7 months ago
Renault Woodmead service center is a Joke, and the service advisor should be fired!
Renault Woodmead service center is a Joke, and the service advisor should be fired! Our business Renault Triber vehicle was towed into Renault Woodmead yesterday as the vehicle refused to start. the Service advisor Matume Makgopo, explained to me that the vehicle would only be looked at same day if the vehicle was with them before 11am, they confirmed receipt of the vehicle at 12:00 yesterday 01 October 2025, the Matume advised me that the vehicle would only be looked at in the morning of the 2nd as they only got the vehicle at 12:00, but that he would call me as soon as they had diagnosed the vehicle. i waited till 12:00 on the 2nd and then called the service center, Matume advised me that he would check on the progress with the car and call me straight back. I waited again until 16:00 and after not receiving any word from Matume, i called again. He explained that the vehicle had not been looked at yet. I then reiterated that he said that I would have an answer the same day if the vehicle was with them before 11 am and that the vehicle had been with them since the 1st. He now said that the car may only be looked at in 3 days, as it's a tow-in. I told him that that was not what he explained to me on day 1, as he had assisted with arranging the tow, and was aware that it was a tow-in when he created the expectation. He also confirmed that other vehicles had been attended to today that were only brought in today (essentially jumping me in the queue) he has not called me back, nor apologized for the delay, nor given any explanation as to why the vehicle could not be looked at today. I then asked to speak to his supervisor to lay a complaint. Surprise, surprise his manager is not available, then asked to speak to the dealer principal, again not available. I guess poor service flocks together!!!!! Frankly, this service center is disrespectful and unprofessional. I see i am not alone on this forum. I guess poor service is their specialty; meanwhile, our business must suffer while at their mercy. Don't use Renault Woodmead if you value your sanity.
0 replies
7 months ago
Renault Woodmead service centre should be ashamed of their poor service.
Renault Woodmead service center is a Joke, and the service advisor should be fired! Our business Renault Triber vehicle was towed into Renault Woodmead yesterday as the vehicle refused to start. the Service advisor Matume Makgopo, explained to me that the vehicle would only be looked at same day if the vehicle was with them before 11am, they confirmed receipt of the vehicle at 12:00 yesterday 01 October 2025, the Matume advised me that the vehicle would only be looked at in the morning of the 2nd as they only got the vehicle at 12:00, but that he would call me as soon as they had diagnosed the vehicle. i waited till 12:00 on the 2nd and then called the service center, Matume advised me that he would check on the progress with the car and call me straight back. I waited again until 16:00 and after not receiving any word from Matume, i called again. He explained that the vehicle had not been looked at yet. I then reiterated that he said that I would have an answer the same day if the vehicle was with them before 11 am and that the vehicle had been with them since the 1st. He now said that the car may only be looked at in 3 days, as it's a tow-in. I told him that that was not what he explained to me on day 1, as he had assisted with arranging the tow, and was aware that it was a tow-in when he created the expectation. He also confirmed that other vehicles had been attended to today that were only brought in today (essentially jumping me in the queue) he has not called me back, nor apologized for the delay, nor given any explanation as to why the vehicle could not be looked at today. I then asked to speak to his supervisor to lay a complaint. Surprise, surprise his manager is not available, then asked to speak to the dealer principal, again not available. I guess poor service flocks together!!!!! Frankly, this service center is disrespectful and unprofessional. I see i am not alone on this forum. I guess poor service is their specialty; meanwhile, our business must suffer while at their mercy. Don't use Renault Woodmead if you value your sanity.
0 replies
15 months ago
83 year old in life threatening emergency turned away because "call centre is down" :(
After Discovery debited my account 2 days early without notice and increased their premium by just under 10% my debit order bounced and Discovery Heath immediately disabled my benefits without notice (i only noticed on my online profile that my benifits were disabled) i then attempted to call discovery on their online listed number but the automted message informed me that there was delays due to a technical issue and call volumes were high, i waited on hold for 30 mins until the call dropped. i then attempted to load Discovery on my banking app to make a manual EFT, the add returned a 013 account number error. after failing to EFT the money to Discovery Health i decided to drive to the Sandton branch of Discovery health (head office), upon entering the Discovery health section of the building I was greeted by the Discovery attendee who asked what I was there for, and then asked to join one of the 5 ques of people waiting to be assisted. While waiting for assistance an older lady (in her late 60's) in front of me was receiving assistance from a Discovery staff member publicly in the middle of the foyer where everyone was waiting, i overheard the conversation where the lady was in distress as her mothers medical aid payment had not been processed, and she had made a manual payment at her branch of FNB, she had supp**** the proof of payment to Discovery and was informed that the benefits would be reactivated with 1 hour of the payment being made, but it had been more that 5 hours and the benifits were still disabled. Her mother (83 years old) was in a private hospital for a life-threatening emergency and had tubes down her throat, but doctors would not continue treatment until approval from Discovery, and here threateneng to move her mother to a government hospital. The Discovery employee told this lady that their "Health call center is down we have been trying all day and have not been able to get through, so there is nothing we can do." The Lady then asked for a place she could go to get assistance from a Discovery Health employee" the Discovery employee, told her there is nowhere else to go they did not have an office, she then asked if Discovery could provide a letter that she could supply to the hospital to allow the hospital to commence treatment, the Discovery employee said "we are not authorised to do that", she asked for a manager "Oh all our managers are on leave" the lady left the Discovery Health building without a way forward, or any assistance from Discovery despite being a loyal and paying client with a proof of payment. Needless to say, I processed the cancellation of my Discovery Health Medical aid on the same day. I am horrified that Discovery Health thinks its ok that when lives are in the balance, "our call centre is down" is a valid excuse not to process authorizations or have any form of redundancy in place to assist their clients, especially for hospital emergency authorisations, for their clients. Hey Discovery Health Officials if that lady dies, her blood is on your hands, you disgust me and should be ashamed of yourselves, you are obligated to protect your clients health and if you are reading this, find any other medical aid and go with them, Discovery will leave you high and dry when you need them the most. If you work at Discovery have some self-respect and resign. Discovery you need to drastically reform your policy and process.
168 replies
43 months ago
Beware!!! MTN contracts are a trap with no way out, cancellation is impossible try for yourself.
to date i have spent over R10 000 on a contract with MTN for a sim card i have lost in 2016 (over 5 years of debits with no benefit) i cannot cancel and MTN debits my account every month despite 100s of cancellation attempts. I have now been trying to cancel my MTN contract for more than 5 years without success, i have lost my Sim card, on my MTN contract more than 5 years ago, as i already had other cell phone contracts i decided that i no longer needed my MTN contract in 2016 at the time i attempted to cancel my contract in store but was told that cancellations of MTN contracts need to be done on their phone service, i have to date tried hundreds of times to get through the phone system trying all prompts and have not been able to speak to an agent regarding my cancellation, i tried using the accounts selection, even upgrade and cancellation options but the phone goes dead after i listen to the hold music for around 15 minutes. i have called multiple MTN stores to get assistance with the cancellation but none are able to assist me, i even went into the clear water store and attempted to get through from there spending four hours at the store on their landline in attempt to get through to an agent that could assist with my cancellation. I am now out of pocket in the region of R10 000 over the past 5 years for services i have not been able to benefit from as i do not have the sim card. All i want to do is cancel my account with MTN i will never purchase nor recommend any person to MTN, even my worst enemy's deserve better.
0 replies
103 months ago
Parcel not delivered a month after it arrived, call center puts me from department to department and no one can help or give me info, then promise to call us back and never do (apologies mean nothing without action)
Shipped a package from Germany for our business, on the 25th of September 2017 the was due to arrive and supposedly was due to be delivered on the 11th of October 2017, however an invoice for the package never arrived from DHL, called them ahead of time to see what the delay was with the invoice so that we could pay DHL, no one at DHL call center could tell us why we had not received an invoice, or who to speak to in order to get an invoice re-sent, call center agents keep promising to mail us and explain who we need to speak to or send us the invoice and weeks later we still have not received a single mail from them, called again to try to track the parcel as none of the online example tracking codes match our tracking code, they now tell me that the parcel was delivered on the 11 of October 2017, how is this possible as we have not received it nor signed for it, and have still not even received an invoice to pay DHL, i now assume my package worth tens of thousands of rands is either stolen or lost some where in South Africa, and DHL is giving us the run around to cover their tracks and hope we forget about the package (as if), Please DHL sort this out, all we want is what belongs to us.
61 replies
105 months ago
Wirulink gets our line back up to full speed with great customer service.
We were having some trouble with our Wirulink internet connection, and were receiving unstable speeds and frequent drops, we called Wirulink and were immediately spoken to by one of the Wirulink representative ( no elevator music, or electronic prompts to get to speak to a human, just one button and less than 2 seconds later i am explaining my problem.) after a brief discussion with one of the Wirulink guys it was explained that the Dish may need re-alignment and a team was dispatched to my premises to identify the problem. The team arrived at my premises and attempt to re-align the dish, this took around 40 mins and then we were informed that line of sight was an issue as some trees had grown into the path of our signal. I was then called and offered 1 month free service if i no longer wanted to continue to use the service due to the issue (this was a nice offer), however I did not want to cancel the service as we had been enjoying the great product. (5mb 1:10 contention) After some back and fourth with Wirulink staff searching for alternative solutions to our problem we decided that moving the installation to a different location on the property was the best co**** of action, a team was sent out to my location to identify a better site for installation, (this was done free of charge in order to retain us as their customers, a very noble gesture.) a few days later Wirulink was again in contact with me arranging a time to move the installation, and today (13/09/2017) my installation has been moved and we are again receiving solid 5mb with no drops or packet loss. Furthermore i was told that i would only be charged should additional materials be needed in order to move the installation. Thank you Wirulink and especially Shannon and Ryno for keeping in contact with me and keeping me both informed and happy, i have very high expectations when it comes to customer service, but i was pleasantly surprised how good Wirulink service is when dealing with complaints and sorting out problems (this is very important to us for our ISP) after we had come up with an amicable solution. Thank you Wirulink and especially Ryno and Shannon for your excellent service, we are looking forward to using your product for many years to come. Keep up the great work guys.
61 replies
105 months ago
Great product up until recently
We bought into Wirulink about a year and a half ago, as we had heard that they had excellent service and a great product, the installation was done quickely and professionally and we were told we had strong signal and 100% line of site, we opted to pay for the installation spread over 12 months, and started with a 2mb uncapped line at 1:10 contention ratio and later upgraded to a 5mb, also at 1:10 contention, we were very happy with the service and the product for about a year and shortly after the installation was paid off the internet became intermittent and slow, we logged a call and the technician team was sent out to re-align the dish, as they said that they had changed technologies and the dish would need to be replaced with a new one, and this was done free of charge, we were told however that they could no longer gaurentee the speed as line of sight was being blocked by trees, they did the re-alignment anyway and internet speed was good for about a month, on Friday (01/09/2017) our internet speed dropped to unusable levels, it is intermittent and slow and wont even complete simple tasks such as download mail or load web pages, we contacted Wirulink to see if the problem was on their side, they explained that the line of sight was a problem and then i explained that i had been told that the trees were blocking line of sight, however upon further conversations we were told that maintenance was being done to the tower we should be connecting too and the dish would need to be realigned to another, tower at our cost for re-alignment, and there is no gaurentee of improvements in line of sight or speed increases. Now for my complaint, firstly i should not be charged for a re-alignment due to Wirulinks own maintenance, and should have been informed of this maintenance ahead of time. secondly i find it hard to believe that the trees blocking our line of sight to the tower just happens to co-inside with the need to move onto newer technology and change dishes, additionally i find it hard to believe that the trees were able to grow into our line of sight in just a year, the trees in question are large 100+ old Oak trees and only grow about 1.5m tall every decade. Wirulink has offered to have me cancel my service but will not re-find me for the installation costs of the equipment which i will no longer be able to use if i cancel their service. This is my Final Plea for Wirulink to sort out my wireless connection, before i move on to a different service provider, i do like the Wirulink service and support that we have received and for the most part they have been very helpful and supportive, however the call out fee every time the dish needs to be re-aligned is un-reasonable, i already pay a lot of money (much more then some of the competitors) for the service and the dish is not miss-aligning its-self , and i don't believe the explanation that birds fly into the dish and miss-align it, (the birds in my area avoid trees, dogs, cars, fences and street poles but cant see the dish please.) Please Wirulink i am a Loyal customer who has been an advocate of your product to friends and family since we got it, and has not misses a single payment, don't make me eat my own words, if you can get our internet back up to speed within the next 3 days, with no charge, i will remain a happy customer of yours, but if not you can expect my immediate cancellation, and one less advocate of your products (I sincerely hope you can get this sorted out for me.)
122 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
5 (62.5%)