Renault's useless motor warranty and poor customer service

I used to service my renault Kwid at Zambezi center until it was out of motor plan and i took it to another approved service centre. Recently my radio and screen are not working and i went to them in December 2024 to enquire if my warranty will cover it and then they said i am still within the cover ranger of 150 000 KM / 5 years so i booked in the car. On the day that i was supposed to bring the car i had an emergency in the morning and i asked my husband to take in the car but it was unfortunately late after the cut off time so they refused to assist and the lady that was just not interested in listen.

January 2025 i booked in the car again and they warranty cannot cover and when i asked for the reasons they change from one reason to another: 1. The car was not serviced at their branch after motor plan and they want prove of invoices of where i service it - i told them that but i provided service book 2. Warranty rejected the claim - i phoned customer service and there was no claim submitted by the dealer. 3. The warranty does not cover radio after 100 000 km - they never mentioned this before when i enquired and book in the car. They explained circumstances whereby warranty will not cover but never mention the 100 000 km which is something they should have started with if indeed the truth.

In summary they are coming up with excuse after the other not to assist. What is warranty for??? They must just say their cars comes without warranty.