Defective product that I am questioned about regarding a refund that they don't wish to assist me with!

I have never ever complained about this product!

However, yesterday I had purchased a box of it from a store near to me.

So I used the product today to strip the hair colour as I usually do!

The reason for choosing this product was because I never had a problem using the product before.

But, after my hair not getting stripped right and showing in patches means states the obvious that the product is defective...

And, all I did was ask for my money back because not only is the product defective it's also not catching onto my hair and giving the slightest hint of blonde!

And yet these people from the company have the audacity to call and do an interrogation call asking me question upon question trying to make me second guess myself especially now because I'm like intoxicated with medication.

So , because I am doing that they are questioning me and manipulating the situation!

I just want my money back because the product is not working simple and it's on top of that causing me to have a reaction!

These people have no remorse, no mercy towards another human being and what did I ask for what was rightfully mine?

So, I'm going to take this matter up I am going to go to the doctor and they will fit the bill as they don't see it fit or feel responsible to reimburse me for R100 they will now have to pay more once bloods and things are done to state my reaction and why