Poor Service

UPDATE: No -6

STILL NO RESOLUTION – VEHICLE HANDED OVER IN UNROADWORTHY CONDITION

Following my previous complaint regarding my vehicle repairs through Pineapple Insurance and Renew-It, I was contacted and informed that my vehicle was ready for collection.

On arrival today, I was shocked to find that the vehicle was NOT in a roadworthy or completed condition:

* The vehicle does not start and requires jumper cables * The boot does not open – I was advised the handle is broken and not repaired * Visible paint defects and poor workmanship (uneven finish and paint particles) * The rear exhaust/back box has been changed without my consent and does not match the original specification

Despite this, I was still expected to collect the vehicle.

I refused to accept the car.

Additionally, I have repeatedly requested a full list of repairs and work completed on my vehicle, which has still not been provided.

During my inspection, I also noticed for the first time that the cover on top of the battery appears old and damaged, with burnt sponge material, which raises further concerns about the condition and handling of my vehicle while in the repairer’s custody.

My vehicle has been in their possession since 19th January 2026, and the level of mismanagement, lack of communication, and poor workmanship is completely unacceptable.

I am still waiting for:

* A fully repaired and roadworthy vehicle * A complete breakdown of all repairs done * Accountability for the condition in which my vehicle was presented

This matter remains unresolved.

#PineappleInsurance #RenewIt #PoorService #InsuranceComplaint #HelloPeter