Renew-it Mount Edgecombe
4.7|1,377 reviews
Responds in 61 hours 43 min
LM
Luyanda M
1 reviews | Active since Member
02 Oct 2025, 09:55
Poor customer service
I took my car in for repairs on the 26th of September 2025. I told them I need my car back by the 3rd of October. Since I need to be somewhere on the 4th. On the 30th of September I get an automated message on whatsapp saying my car is under panel beating process requested for a call back, a lady called Noelle called me she had a poor customer service I explained to her my situation she was not emphatic at all. I asked her to request my assessor to contact me who is Nigel but until date no one called me, requested for a call by service manager until date the manager did not call me . I’m very disappointed and frustrated by their service. Yesterday sent an email to them no one responded to my email.
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Replies (53)Renew-it Mount Edgecombe's replyOfficial
02 Oct 2025, 13:56Good day Luyanda,
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to the Directors at Renew-it Mt Edgecombe who will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to the Directors at Renew-it Mt Edgecombe who will be in contact with you.
Renew-It Team, Always@yourservice
Best regards,
Renew-it Mount Edgecombe's reply02 Oct 2025, 13:56
Official
Good day Luyanda,
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to the Directors at Renew-it Mt Edgecombe who will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to the Directors at Renew-it Mt Edgecombe who will be in contact with you.
Renew-It Team, Always@yourservice
Best regards,