Renew-it Greenstone
Verified Business
|3.4|85 Reviews (last 12 months)|Responds in 25h 53m
Renew-it Greenstone
Verified Business
|3.4
85 Reviews (last 12 months)
Responds in 25h 53m
Rated in:
Scores reflect the Overall AI Score for each category
Renew-it Greenstone
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Renew-it Greenstone delivers a sharply divided experience. Customers who connect with named advisors like Pinky, Sharon, and Nomthandazo praise the workmanship and communication, while a substantial group reports prolonged repair times, parts delays, poor quality control, and frustrating silence from service advisors. The business shows real strengths in individual staff conduct but struggles with consistency in turnaround, aftercare, and rework outcomes.
Replied to 97% of negative reviews
Reply time on negative reviews: 19h 55m
TrustIndex
6.6
Ranking
#19
in Repairs & Service
Reply Time
25h 53m
NPS Score
-34
Recommended: Unlikely
Replied to 97% of negative reviews
Reply time on negative reviews: 19h 55m
Sep '25 - Aug '26
Based on recent customer reviews, Renew-it Greenstone delivers a sharply divided experience. Customers who connect with named advisors like Pinky, Sharon, and Nomthandazo praise the workmanship and communication, while a substantial group reports prolonged repair times, parts delays, poor quality control, and frustrating silence from service advisors. The business shows real strengths in individual staff conduct but struggles with consistency in turnaround, aftercare, and rework outcomes.
Renew-it Greenstone's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers repeatedly name Pinky, Sharon, Nomthandazo, Morgan, and Gugu as friendly, patient, and dedicated. When assigned a strong advisor, clients describe feeling reassured and well looked after, with empathy shown during stressful post-accident situations.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2024
My vehicle that was taken to Renew-it Greenstone on the 1st April, was supposed to have been fixed by the 20th May 2026 but it has not yet finished. No one knows exactly when I will get it now, five days after it was supposed to have been finished.
1 reviews | Active since Apr 2024
My vehicle that was taken to Renew-it Greenstone on the 1st April, was supposed to have been fixed by the 20th May 2026 but it has not yet finished. No one knows exactly when I will get it now, five days after it was supposed to have been finished.
1 reviews | Active since May 2026
Thank you Renew-it Greenstone for your excellent service. Pinky and your Team, your THE BEST, she kept us updated with every step while waiting, up until we were called to collect the car, my Baic B30 comeback as beautiful as ever [New] and the great and swift service received from PINKY, and you deserve the best also, we were treated so nice, our Car, is so beautiful. We thank you for hiring people like Pinky and her Team, she gives the best service. Thanks alot Pinky, for your Great Service. Thank Renew-it! Nicholus Ephraim Mlotshwa
1 reviews | Active since May 2026
Thank you Renew-it Greenstone for your excellent service. Pinky and your Team, your THE BEST, she kept us updated with every step while waiting, up until we were called to collect the car, my Baic B30 comeback as beautiful as ever [New] and the great and swift service received from PINKY, and you deserve the best also, we were treated so nice, our Car, is so beautiful. We thank you for hiring people like Pinky and her Team, she gives the best service. Thanks alot Pinky, for your Great Service. Thank Renew-it! Nicholus Ephraim Mlotshwa
1 reviews | Active since Oct 2018
Thank you so much Renew-it Greenstone for the great and swift service received, we were treated like Celebrities, our Car, looks so beautiful. We thank you for hiring people like Pinky and her Team, she gives the best service. Thanks alot Pink for your Great Service.
1 reviews | Active since Oct 2018
Thank you so much Renew-it Greenstone for the great and swift service received, we were treated like Celebrities, our Car, looks so beautiful. We thank you for hiring people like Pinky and her Team, she gives the best service. Thanks alot Pink for your Great Service.
1 reviews | Active since Nov 2023
Thank you for fixing my car! I really appreciate all your hard work getting it back on the road. The repair work was exceptional and painless, thank you for taking such great care of my vehicle. Going the Extra Mile: "Thank you for going above and beyond. I really appreciate the honest service.
1 reviews | Active since Nov 2023
Thank you for fixing my car! I really appreciate all your hard work getting it back on the road. The repair work was exceptional and painless, thank you for taking such great care of my vehicle. Going the Extra Mile: "Thank you for going above and beyond. I really appreciate the honest service.
1 reviews | Active since May 2026
I went to collect my car today, and Pinky was incredibly helpful throughout the process. My car looks brand new ,I’m really happy with the service and attention to detail
1 reviews | Active since May 2026
I went to collect my car today, and Pinky was incredibly helpful throughout the process. My car looks brand new ,I’m really happy with the service and attention to detail
1 reviews | Active since May 2026
I recently had my car serviced at Renew-it Greenstone and I was assisted by Pinky Temo, and I can’t recommend her enough. From the moment I dropped my car off, she handled everything professionally and made the whole process smooth and stress-free. What stood out the most was her communication — she kept me updated throughout the entire service so I always knew exactly what was happening and when my car would be ready. It’s rare to find that level of attentiveness and care these days. Pinky went above and beyond, and her exceptional service made a huge difference in my experience.
1 reviews | Active since May 2026
I recently had my car serviced at Renew-it Greenstone and I was assisted by Pinky Temo, and I can’t recommend her enough. From the moment I dropped my car off, she handled everything professionally and made the whole process smooth and stress-free. What stood out the most was her communication — she kept me updated throughout the entire service so I always knew exactly what was happening and when my car would be ready. It’s rare to find that level of attentiveness and care these days. Pinky went above and beyond, and her exceptional service made a huge difference in my experience.
The most common complaint about Renew-it Greenstone, based on Hellopeter's AI analysis of recent customer reviews, is Service, Repairs & Maintenance. Repair turnaround is a major pain point, with many cars held for a month or more for minor damage. Parts delays, incomplete rework, missing components after collection, and weak quality control drive significant dissatisfaction across the dataset.
Renew-it Greenstone scores 2.3 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.3. Their strongest theme is Staff Expertise (3); their weakest is Turnaround Time (1.5). The top AI-rated Repairs & Service business on Hellopeter is Eljoney Executive Body Repairs (4.7). How is the AI Score calculated? →
Renew-it Greenstone has a TrustIndex of 6.6 out of 10 on Hellopeter, based on 85 reviews in the last 12 months. They reply to 97% of negative reviews, typically within 19 hours 55 min. Hellopeter has tracked Renew-it Greenstone across 627 total reviews. How is the TrustIndex calculated? →