RG
Renew-it Greenstone
Verified Business
RG
Renew-it Greenstone
Verified Business
96 Reviews (last 12 months)
Responds in 19 hours 32 min
AI Review Summary
Based on recent customer reviews, Renew-it Greenstone delivers a deeply polarised customer experience. While many customers praise individual service advisors by name for proactive communication and friendly engagement, a recurring pattern of extended repair delays, poor workmanship, new damage inflicted during repairs, and communication breakdowns significantly undermines overall satisfaction. The business scores well on Staff Trust & Expertise (3.4) but struggles with Turnaround Time & Delivery (1.9) and Repair Workmanship & Quality (2.3).
Top Strengths:
- •Staff Trust & Expertise: Named advisors such as Pinky, Sharon, Nomthi, and Gugu are consistently praised for professionalism, patience, and genuine care. Customers frequently describe building personal rapport with specific staff members.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#11Ranked In Repairs & Service
19h 32mReply Time
-43 NPSUnlikely
Replied to 80% of negative reviews
Reply time on negative reviews: 20 hours 18 min
TrustIndex
0
Ranking
#11
in Repairs & Service
Avg Reply
19h 32m
NPS Score
-43
Recommended: Unlikely
Replied to 80% of negative reviews
Reply time on negative reviews: 20 hours 18 min
Review Distribution
3.1|96 Reviews
May '25 - Apr '26
5(43%)
4(6.3%)
3(0%)
2(2.5%)
1(48.1%)
5(43%)
4(6.3%)
3(0%)
2(2.5%)
1(48.1%)
Recent reviews (96)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAM
Andile M
1 reviews | Active since Jan 2020
18 Mar 2026, 13:03
Terrible experience with Renew it Green Stone
Terrible experience, I had an accident on the 20 February and I had to beg for my car to be collected from first help. I was told to ask my insurance to send an email which they did on the 27 February on Friday when they had already approved and they informed me they will only collect it on Monday the following week. I keep getting different turnaround times regarding the car parts. I called last week and yesterday and I was informed that it takes 3-5 days for them to get the parts and when I called today they extended the time frame to 7 days. It’s close to a month and nothing has been done I am very disappointed and would not recommend them to anyone.
Helpful (0)
|Replies (0)AM
Andile M
1 reviews | Active since Jan 2020
18 Mar 2026, 13:03
Terrible experience with Renew it Green Stone
Terrible experience, I had an accident on the 20 February and I had to beg for my car to be collected from first help. I was told to ask my insurance to send an email which they did on the 27 February on Friday when they had already approved and they informed me they will only collect it on Monday the following week. I keep getting different turnaround times regarding the car parts. I called last week and yesterday and I was informed that it takes 3-5 days for them to get the parts and when I called today they extended the time frame to 7 days. It’s close to a month and nothing has been done I am very disappointed and would not recommend them to anyone.
0
Replies (0)A
L
Lerato
1 reviews | Active since Jan 2020
17 Mar 2026, 11:17
Had a great experiencePinky provided excellent service! Friendly, professional, and really went the extra mile
Had a great experiencePinky provided excellent service! Friendly, professional, and really went the extra mile. Highly recommend 😊
Helpful (0)
|Replies (0)L
Lerato
1 reviews | Active since Jan 2020
17 Mar 2026, 11:17
Had a great experiencePinky provided excellent service! Friendly, professional, and really went the extra mile
Had a great experiencePinky provided excellent service! Friendly, professional, and really went the extra mile. Highly recommend 😊
0
Replies (0)T
M
SL
Stephina L
1 reviews | Active since Jan 2020
13 Mar 2026, 11:57
Good
Loved the car service from Sharon and Pinky. The car is beautiful
Helpful (0)
|Replies (0)SL
Stephina L
1 reviews | Active since Jan 2020
13 Mar 2026, 11:57
Good
Loved the car service from Sharon and Pinky. The car is beautiful
0
Replies (0)ES
SN
Sela N
1 reviews | Active since Jan 2020
12 Mar 2026, 20:35
Worst unprofessional panel beaters
Worst unprofessional panel beaters who don't value their customers. Take your car to them at your own risk. Got an accident in October 2025, took my car to Renew it Greenstone panel beaters. It was there for close to a month. In November I fetched the car. I got the shock of my life as the workmanship done on the car was horrible and poor. I told them and they told me to bring back the car in January 2026 as they were going to be closing early in December. I went back in January 2026, they told me they are fully booked and I must come back in February. I went back in February, dropped the car and left it to be properly re-worked. After work I went to collect my car, but nothing was properly done, it was still a mess. I complained to them, but they never took me serious. I foned my insurance complaining and they reached out to Renew it Greenstone who then agreed they will arrange a courtesy car for me at their cost so that I bring back the car for proper rework. Renew it Greenstone promised to get me a car from their head office, that was in February. To-date they (Nomthathazo-service advisor) keep telling me excuses. My service advisor is Nomthandazo and she doesn't pick up my calls anymore or reach out to me as to what the way forward will be. She is so unprofessional. Now I am so frustrated because my car is messed up. When I call Renew it Greenstone, they don't pick up my calls. I even foned the head office complaining but they seem to not care as well.
Helpful (0)
|Replies (0)SN
Sela N
1 reviews | Active since Jan 2020
12 Mar 2026, 20:35
Worst unprofessional panel beaters
Worst unprofessional panel beaters who don't value their customers. Take your car to them at your own risk. Got an accident in October 2025, took my car to Renew it Greenstone panel beaters. It was there for close to a month. In November I fetched the car. I got the shock of my life as the workmanship done on the car was horrible and poor. I told them and they told me to bring back the car in January 2026 as they were going to be closing early in December. I went back in January 2026, they told me they are fully booked and I must come back in February. I went back in February, dropped the car and left it to be properly re-worked. After work I went to collect my car, but nothing was properly done, it was still a mess. I complained to them, but they never took me serious. I foned my insurance complaining and they reached out to Renew it Greenstone who then agreed they will arrange a courtesy car for me at their cost so that I bring back the car for proper rework. Renew it Greenstone promised to get me a car from their head office, that was in February. To-date they (Nomthathazo-service advisor) keep telling me excuses. My service advisor is Nomthandazo and she doesn't pick up my calls anymore or reach out to me as to what the way forward will be. She is so unprofessional. Now I am so frustrated because my car is messed up. When I call Renew it Greenstone, they don't pick up my calls. I even foned the head office complaining but they seem to not care as well.
0
Replies (0)