Exceptional Service

I recently had my Audi Q5 sent to Renew-It in Umhlanga Ridge for some bodywork, including hail damage repairs after the recent torrential storm in KZN. I am extremely impressed with the service I received, especially considering the industry’s often poor communication standards.

Renew-It has been in operation since 2001 and is the largest independent group of qualified auto body specialists in the Southern Hemisphere. They are renowned for their class-leading facilities, state-of-the-art repair, panel beating and paint equipment, manufacturer-trained artisans, approvals from major manufacturers, and inclusion on all insurer panels. They offer dealership-style auto body repair centers that are conveniently located, welcoming, and equipped with industry-leading workshops.

I would like to give the Umhlanga branch 5 stars, driven by the outstanding service from two brand ambassadors, Kathy Pillay (Service Manager) and Tamara Bilham. It was refreshing to experience top-tier service in an industry where communication is often lacking. Kathy kept our office updated at all times during the repair process. There was also a reassessment of the claim required for additional work, and throughout this process, my office was not hassled. I fetched my car on Friday, July 5, 2024, and the workmanship was impeccable – my vehicle was restored to its original condition.

Thank you, Team Renew-It. Job well done!