PM
Pravesh M
Active since Dec 2019
14
Reviews
0
Industries
Reviews
14 reviews12 months ago
Exceptional Service from Trevan Govender – A True Asset to FNB Private Wealth
I would like to extend my sincere appreciation to Mr. Trevan Govender, a Banking Advisor at FNB Private Wealth, whose professionalism and commitment to service excellence have been nothing short of outstanding. Trevan is a young and driven gentleman who consistently goes above and beyond the call of duty. His proactive approach, clear communication, and genuine dedication to assisting us have truly set him apart. In contrast to the disappointing experiences we've had in trying to get support from the person he reports to—our designated Private Banker—Trevan has stepped in time and again to ensure our needs are met swiftly and effectively. In a service where we pay premium fees, it's unfortunate when responsiveness is lacking. However, Trevan has been a beacon of hope, restoring our faith in what true client service should be. His work ethic and attention to detail exemplify what it means to be a brand ambassador and custodian of the FNB ethos. Trevan, thank you for your outstanding support and for being the standard bearer for excellence in your industry. FNB is fortunate to have someone of your calibre representing them. — Mr. Minev
58 replies
17 months ago
Formal Complaint Regarding Unauthorized Disclosure and Breach of POPIA
1. Unauthorized Debit Orders and Billing Discrepancies In recent months, the Company has ********ly debited my account for services neither requested nor authorized. In particular: • The Company charged my account for domain names that were checked solely for availability but not confirmed for purchase. This was a clear act of misrepresentation. • Upon raising this issue, the Company’s response has been dismissive and has failed to resolve the matter satisfactorily, disregarding my request for reimbur*****t of these unwarranted charges. As a result, I was compelled to cancel the debit order authorization on my account. Despite the Company's claims, I have consistently met my payment obligations without incident until these unauthorized debits occurred. 2. Breach of POPIA Through Unauthorized Disclosure Most critically, a third party reached out to 1 Grid regarding a domain under my management ($$$$$%%%%%.co.za). In violation of Section 9 and Section 11 of the POPIA, your team disclosed details of my account status without my authorization, stating that my services had been suspended due to non-payment. This disclosure was ********, given that: • The information was disseminated to an individual without proxy rights or any legal authorization to access my account information. • The disclosure of such sensitive details directly contravenes my rights as a registered data subject and the owner of these domains, as outlined in the POPIA. Annexure A This unauthorized release of information has not only breached confidentiality but has also damaged my reputation with a client, leading to a direct financial impact on my business. Customer has requested cancellation of services with my Company.
53 replies
19 months ago
Service Par Excellence !!!
"I had the pleasure of speaking with Mr. Brandon Naidu at Pinnacle Micro Durban regarding a warranty claim on my SSD, and I couldn’t be more impressed with the service. From the moment I was transferred to him, Brandon went out of his way to assist me. He was professional, courteous, and extremely efficient in handling my query. What stood out most was how he kept his promise to email me the necessary correspondence in a timely manner, something that has become rare in after-sales service these days. It’s so refreshing to deal with someone who understands the importance of feedback and follow-through. Brandon truly renewed my trust in after-sales support, and I highly recommend Pinnacle Micro’s service, thanks to him!"
0 replies
22 months ago
Exceptional Service
I recently had my Audi Q5 sent to Renew-It in Umhlanga Ridge for some bodywork, including hail damage repairs after the recent torrential storm in KZN. I am extremely impressed with the service I received, especially considering the industry’s often poor communication standards. Renew-It has been in operation since 2001 and is the largest independent group of qualified auto body specialists in the Southern Hemisphere. They are renowned for their class-leading facilities, state-of-the-art repair, panel beating and paint equipment, manufacturer-trained artisans, approvals from major manufacturers, and inclusion on all insurer panels. They offer dealership-style auto body repair centers that are conveniently located, welcoming, and equipped with industry-leading workshops. I would like to give the Umhlanga branch 5 stars, driven by the outstanding service from two brand ambassadors, Kathy Pillay (Service Manager) and Tamara Bilham. It was refreshing to experience top-tier service in an industry where communication is often lacking. Kathy kept our office updated at all times during the repair process. There was also a reassessment of the claim required for additional work, and throughout this process, my office was not hassled. I fetched my car on Friday, July 5, 2024, and the workmanship was impeccable – my vehicle was restored to its original condition. Thank you, Team Renew-It. Job well done!
53 replies
22 months ago
Service Par Excellence!
I contacted CIB Pty Ltd today for assistance and experienced a bit of a runaround initially, being transferred twice before reaching Megan Malan on my third attempt. However, it was well worth the wait. Megan is an exceptional Brand Ambassador who truly went the extra mile to assist me effortlessly. She was polite, attentive, and addressed all my concerns with professionalism. As promised, she provided written feedback in response to my test email. Hats off to Megan for the excellent service. Kudos to CIB Pty Ltd for having such a dedicated and efficient team member!
53 replies
28 months ago
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
I have been a Loyal Customer For Many Years. The two time that I needed hospitalization . I can Honestly say that they saved my life! Off recent, the scheme is adopting a very NON CUSTOMER CENTRIC FOCUS! I say this due to my latest interaction with the contact center. I spent the better part on Tuesday Last week on the phone, trying to get assistance. IT WAS IMPOSSIBLE TO GET TO SPEAK TO ANYONE. The Phone rang on END, after hearing how important my call is and how they will soon transfer me BLAH BLAH BLAH BS. The Call cuts, NOW THIS IS THE INTERSETING PART, I CALLED IN AS A NEW CUSTOMER TO BUY GAP COVER, IMMEDIATLEY, 60 SECONDS, THERE WAS SOMEONE READY TO TAKE MY MONEY. This morning same thing. No Customer Services. Called the New Sales Line, BAM, answered but cannot assist me! I am presently Looking to Move to another service provider. Happy 2024.
384 replies
37 months ago
Excellent service from Ros today
Excellent service from Ros today. Keep up the awesome work.
53 replies
47 months ago
Excellent Service and Price Point !!!
We have recently Signed up with Parrot Products and I must admit that The team has been on Point ! Please do bear in mind that this is an online Portal and that they work on a ticketing system, So yes the process is Slow, but the Saving on the product line is worth the wait. Well done and thank you Guys.
134 replies
55 months ago
Awesome Experience
A very big Thank you to Geewiz and the Fulfilment team. I made my first Purchase on Monday this week , and was pleasantly surprised by the speed and efficiency of the delivery. I will definitely recommend you guys . keep up the Awesome work !!
0 replies
56 months ago
#WIN : Sizwe Medical Fund
Medical Aid has become an essential in our daily lives, now more than ever. I had the pleasure of Engaging with Norma Sibiya this afternoon and all I can say is that it was a very pleasant experience. Her product knowledge and answers were on point, she was patient and took time to listen to my needs , also taking time to get more clarity from her co-workers . Our company is looking for an affordable product for the staff, and I am so excited that we have discovered Sizwe Medical Aid. We look forward to a healthy partnership.#WIN
53 replies
Review Distribution
5 Star
10 (71.42857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (28.571428571428573%)