The worst Service from the Wynberg team and *******

I have never seen such a highly Recommended company by Old Mutual as our repair shop which does not know what customer service is all about. on the 13th Dec_24 i received a call to book my car for the 7th Jan _25. Believe you me i had to call and ask if the car is't still being booked for repairs, after I left my car a week after then i had to make follow up on what was going on with my car, was told the person that was appointed had changed departments and had to deal with a lady named Nomthi - bad in communication so as their reception lady Stephanie who will promise you call backs and never delivers. My issues started when i was told my car was ready after i was told it takes 14 days which was not the case. i was called and asked the repair company to dorp off the car at my work place due to me being in Limpopo. Car was delivered on the 28th of Jan and after when i got back i had noticed that in the back of my car my sweet jar was missing and made a follow up with the contact centre who were also not helpful. I then called the office direct at Wynberg and got hold of the un helpful lady Stephanie who numerous times promised me she will follow up and call me back. at first she had said their had not seen the jar. But later she then confirmed that she can see the jar on the cameras. and that was it they never called me back until i did another follow up with Nomthi who is the worse agent that you would want to be assigned to you believe. she does not respond and call you back. The only thing they know is just taking money from you once they are paid they do not care. on the 14th Feb i went there to find out using my own petrol due to none communication from this company and i believe they are all the same, if their so called leadership could not even come and hear my concern and the only thing that the other reception lady came back and asked me was "how much was it" as if this was about the money not the issue being their poor service in responding to their clients. Till date i am yet to hear from them when will they replace my jar and if someone as taken my jar what steps have been taken by the company to reprimand the person who took it , i guess they are all *******. I am yet to hear from the useless company and i am never going to send my car there again or any of their dealership. Claim no. 1346825