We renewed our lease but Renprop told us to cancel it instead of addressing a security breach

I am deeply disappointed by how Manhattan Renprop Management has handled a serious security breach involving tenants who trespassed into our private garden/balcony space by jumping over our wall after we explicitly told them not to.

We reported this incident immediately, providing photo evidence, yet the response from both the Estate Manager (Philile Ntombela) and Lease Manager (Lynette Ley) was completely dismissive.

Philile confirmed that the tenants admitted to jumping the wall but said she “can’t do much” and did not ask for an incident report from the security or take disciplinary action. She also insisted that “the cameras are adequate,” even though the area is a blind spot with no CCTV coverage precisely where the trespassing occurred.

When I escalated the issue by emailing Lynette Ley, I received the following response:

“Your email has been received and noted… we are not able to substantiate your claim and therefore will not be relocating the tenant… You do however have the right, in terms of clause 19 of your lease agreement, to cancel your lease with penalties.”

After receiving this dismissive reply, I called Lynette for clarity and that’s when she became rude, unprofessional, and unwilling to listen. She said “it’s not her problem that we don’t get along with our neighbours” (whom we don’t even know), dropped the call, and even claimed she “doesn’t work with” the estate manager despite both working under Renprop and managing the same complex.

Instead of addressing a clear security and trespassing incident, Lynette’s only “solution” was to tell us we could cancel our lease if we were unhappy. This was especially shocking given that we just renewed our lease with Renprop this year and have never caused a single problem, always paying rent on time and maintaining our unit responsibly.

Renprop’s handling of this matter shows a complete lack of professionalism, accountability, and concern for tenant safety. We now feel unsafe in our own home, yet management refuses to take any meaningful action.

If you value security, respect, and ethical property management, I strongly advise that you do not rent from Renprop. Their actions clearly show that tenant safety and wellbeing are their least concern.