RA
Rent A Roof West
Claimed Business
RA
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-34
Recommended: Unlikely
Review Distribution
2|4 Reviews
Jun '25 - May '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About Rent A Roof West
Rent A Roof West has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Rent A Roof West across 34 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDS
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WM
Warren M
1 reviews | Active since Jan 2020
21 Aug 2025, 20:10
Not paying deposit and using a bogus reasoning for it
I gave this estate agency 2 months notice as I was buying a house and were well aware, due to it being early cancellation, they decided to charge me cancellation fees and 1800 on cutting a small lawn and on top of that charge me another fee because they couldn't find a tenant, the audacity to do this is absolutely sickening. So I effectively don't get my deposit.
Helpful (0)
|Replies (0)WM
Warren M
1 reviews | Active since Jan 2020
21 Aug 2025, 20:10
Not paying deposit and using a bogus reasoning for it
I gave this estate agency 2 months notice as I was buying a house and were well aware, due to it being early cancellation, they decided to charge me cancellation fees and 1800 on cutting a small lawn and on top of that charge me another fee because they couldn't find a tenant, the audacity to do this is absolutely sickening. So I effectively don't get my deposit.
0
Replies (0)M
HM
Hengie M
1 reviews | Active since Jan 2020
5 Feb 2025, 07:43
Am I being ****med?
Rent A Roof West placed a tenant, who paid them one month's rent and the deposit on 22 January 2025. Rent A Roof West is due to pay the deposit over to me and keep the one month's rent as a placement fee. I have been trying to get a response from Marcus ever since to find out when payment will take place. He never gives me a solid answer. "It should be..", "as far as I am concerned...", "I will check and get back to you...". It is 5 February 2025 today and I am still waiting on a solid response. It is most frustrating to get these non-committal answers. I need to invest the deposit for the tenant but I feel like I am in the process of being ****med.
Helpful (0)
|Replies (0)HM
Hengie M
1 reviews | Active since Jan 2020
5 Feb 2025, 07:43
Am I being ****med?
Rent A Roof West placed a tenant, who paid them one month's rent and the deposit on 22 January 2025. Rent A Roof West is due to pay the deposit over to me and keep the one month's rent as a placement fee. I have been trying to get a response from Marcus ever since to find out when payment will take place. He never gives me a solid answer. "It should be..", "as far as I am concerned...", "I will check and get back to you...". It is 5 February 2025 today and I am still waiting on a solid response. It is most frustrating to get these non-committal answers. I need to invest the deposit for the tenant but I feel like I am in the process of being ****med.
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Replies (0)RvWvW
Riaan van Wyk van Wyk
1 reviews | Active since Jan 2020
28 Sept 2024, 10:18
****** and *******, stay away
Absolute worst bunch of ****** and *******, please stay away from these people. Jenny sold me a house and the amount of underhand and ******* things that happened is shocking
Helpful (0)
|Replies (0)RvWvW
Riaan van Wyk van Wyk
1 reviews | Active since Jan 2020
28 Sept 2024, 10:18
****** and *******, stay away
Absolute worst bunch of ****** and *******, please stay away from these people. Jenny sold me a house and the amount of underhand and ******* things that happened is shocking
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Oct 2023, 17:33
Rent a roof west
My husband and I have been clients of this company for four years. We engaged their services as landlords because we were unable to manage the property ourselves. One of the key services they offer is ensuring that when tenants move out, they cover the costs of any damages to the property. When our previous tenant moved out, they assured us that everything was in order the place was in the same condition we left it . We trusted them since we paid them every month and handed over the entire month's income from our property annually. However, when the tenant didn't pay for the last month, we inquired about our missing funds, and they simply informed us that the tenant had refused to make the payment. During this period, they also introduced new tenants, and the agent who had worked with us passed away. We were assigned a new agent. When the second tenant moved out, the property was damaged. We asked if the tenant's deposit would be used to cover the damages, but their response was negative, as the lady refused to pay for the damages. When we questioned the company about this situation, they stated that the dames was made by the prevois tenant and they couldn't take responsibility for the damages incurred when the previous agent was in charge. This explanation didn't make sense to us, as the previous agent had also been working for the company. We strongly advise against using this company, as they take your money without providing the expected services.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Oct 2023, 17:33
Rent a roof west
My husband and I have been clients of this company for four years. We engaged their services as landlords because we were unable to manage the property ourselves. One of the key services they offer is ensuring that when tenants move out, they cover the costs of any damages to the property. When our previous tenant moved out, they assured us that everything was in order the place was in the same condition we left it . We trusted them since we paid them every month and handed over the entire month's income from our property annually. However, when the tenant didn't pay for the last month, we inquired about our missing funds, and they simply informed us that the tenant had refused to make the payment. During this period, they also introduced new tenants, and the agent who had worked with us passed away. We were assigned a new agent. When the second tenant moved out, the property was damaged. We asked if the tenant's deposit would be used to cover the damages, but their response was negative, as the lady refused to pay for the damages. When we questioned the company about this situation, they stated that the dames was made by the prevois tenant and they couldn't take responsibility for the damages incurred when the previous agent was in charge. This explanation didn't make sense to us, as the previous agent had also been working for the company. We strongly advise against using this company, as they take your money without providing the expected services.
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Replies (0)