******* after sales service

short version, i mistakenly thought Monday was the last day of the month, i arrived to collect 2 chairs that was in there. told we have to pay the full month plus a penalty. again it was long weekend and simple mistake which no effort to maybe give a smaller amount to pay or anything, was just told to pay it. after sales definitely needs a lot of work and their website says "the name you'll recommend in self storage" oh the best part is this is for my grandfather and i did express this to them, he is 79 years old and they want o hit him with this penalty? nice. would no recommend this place at all