Horrible service by Hazel and Chwayita or rent a store honeydew

Horrible service by Hazel and Chwayita the operations manager. We got at each other throats for a R260 payment we were not made aware of and begged to have management intervene just so we could access the store and we were told the office was unable to reach higher management. Ultimately after a heated exchange, call for backup security ( which backup apologised), operations manager Chwayita was called and she gave an order that our payment should not be processed so we don’t get access to the facility to come back on Monday. This was done without the care to hear either our side or to hear from the backup that was called. I have used the facility from 2016 but this Saturday left a bad taste in my mouth. To add salt to the wound, Chwayita followed with an email terminating the lease without bothering to hear what our side of the story is.