Terrible Accounts Department

Firstly, I must say their beds are amazing quality. I loved them so much that I ended up getting beds for two other rooms in my house. Unfortunately, their accounts department is absolutely **********.

On 25 September, I called to notify Rental Buddies that my bank account had changed and that the account linked to the debit order was closed. The accounts lady I spoke to advised me to send a Proof of Account for my new bank account, which I did immediately.

Fast forward to October, I received a WhatsApp stating that my account was in arrears for the initial subscription amount and a “failed debit order” fee. I queried how this was possible since I had given them notice well in advance. I was then told that they cannot debit Discovery Bank accounts. Out of good faith, I paid the R150 anyway.

I then set up a stop order, which has been going off timeously every month. In November, I received another WhatsApp saying my account was in arrears and that they would repossess the beds. I was shocked. I sent them proof of payment for September, October and November, and was told I still owed R150 for a failed debit order for October – for an account they had been informed multiple times was closed.

I then formally disputed this with the accounts department via email and received no response at all.

In December 2025, I received yet another message, but by then they were already closed for the holidays so I couldn’t even call them.

Now in January 2026, I am being told I owe R300 in failed debit order fees. I am extremely tired and frustrated with the accounts department.

They were notified back in September 2025 that the account they keep debiting is closed, yet they continue attempting to debit it and then charge me for their own administrative issues.

They do not respond to emails, they do not resolve disputes, and instead threaten repossession. This is completely unfair and unacceptable, I’ve never missed a single payment since the start of each contract!

Great products, but horrible customer service and even worse accounts department.