Treated unfairly

Firstly the beds are good quality, however they did debit my account for an additional 2 months after my contract has ended and this has been for 2 months now that i have been trying to resolve this and get my money back, they owe me a total of R 1796 which is a lot of money and they have the cheeck to tell me they do not refund, i have been in contact with numerous people in accounts, my sales agent and apparently they advised me(I have the message) that the CEO advised this is not refundable even though he will TRY to stop my debits in the meantime to make up this amount, also once again empty promises an d i never agreed to this I want a refund as this was my money taken for no reason

I honestly feel they stole from me, admitted they have credit for me but WILL NOT REFUND me, this is a shame and scandal that companies are quick to threaten you and indicate you owe them but will not refunds an individual