Poor service

I have rented a car from Woodford Care hire from 11 Feb- 18 Feb from Cape Town international through rentalcar.com (**********84 ref#). When I arrived there I was told that they do not accept debit cards and that i need to transfer the funds via carhire.com to another car hire place. The cars that were available were SUV's and mini vans which I didn't want. And the Woodford agent was not very helpful in assisting me. I then contacted carhire.com. They assured me they will refund me as soon as Woodford repay their money. Up to-date which is a month later no refunds were received. According to rentalcar.com Woodford is not getting back to them. I will give the same review to them as this is really an eye opener and I will never make use of their services again.